Are you a strong communicator who thrives in fast-paced environments? Do you have a passion for delivering exceptional service and solving problems quickly and efficiently? We're looking for a Customer Service Representative/ Transport Administrator to support our transport and logistics operations in Laverton North.
About Us:
Our Client isis a leading provider of transport and logistics solutions across the Nation. They specialise in reliable, on-time delivery and outstanding service — and our Customer Service/ Transport team plays a key role in that success.
What You'll Do:
- Serve as the first point of contact for customer inquiries related to delivery times, and order status and provide proactive communication to customers about any changes to schedules or services
Coordinate with drivers, dispatch, and warehouse teams to track and update delivery progress
Manage and resolve delivery issues, delays, or service concerns professionally and efficiently
Dispatch paperwork for the transport team in a timely manner
What We're Looking For:
Previous experience in customer service, preferably in the transport or logistics industry
Strong communication and organisational skills
Ability to multitask and remain calm under pressure
Strong MS Office and Excel skills is a must and familiarity with transport management systems is a bonus
A problem-solver with a customer-first attitude
What We Offer:
- Competitive hourly rates
- Supportive and experienced team environment
- Full time opportunities available for the right candidate
Working Hours: Monday - Friday 9-5pm (MUST be flexible with days/times and working weekends where required)
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