Sea Logistics Operational Care Supervisor, Value Added Services in Sydney

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods but also making small and big moments possible for people all around the world.

Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions. At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Recognised as a Great Place to Work for multiple years, we are committed to excellence and innovation.

The Role: Behind every successful shipment is a team that ensures operations run smoothly, efficiently, and consistently. As a Sea Logistics Operational Care Supervisor, VAS, you’ll play a critical role in leading operational excellence, supporting your team to deliver high-quality outcomes while driving productivity, efficiency, and customer satisfaction. You’ll combine operational expertise with people leadership to strengthen export operations, optimise processes, and enhance service delivery.

• Drive operational excellence: Ensure high-quality shipment management and export service delivery through strong operational control and consistent performance standards.
• Strengthen partnerships: Collaborate closely with Customer Care teams, providing proactive information, solutions, and support that enhance customer satisfaction and service outcomes.
• Deliver solutions: Maintain and strengthen operational carrier relationships while supporting effective shipment execution and operational performance.
• Collaborate internally: Work closely with Customer Care, Systems & Processes, and operational stakeholders to improve productivity and service delivery across the business.
• Achieve business objectives: Monitor operational KPIs, support profitability targets, and ensure timely and accurate cost and revenue management.
• Drive continuous improvement: Identify opportunities to improve processes, controls, and workflows to create leaner, more efficient operations.
• Customer excellence: Support the resolution of claims and disputes while ensuring customers receive reliable and professional service throughout their experience.

Requirements:

• Strong experience in freight forwarding and supply chain management, preferably within Sea Logistics.
• Knowledge of freight forwarding operations, regulations, and industry best practices.
• Good organisational and planning skills with the ability to manage multiple priorities effectively.
• Familiarity with logistics systems, processes, products, and operational workflows.
• Knowledge of market conditions and carrier relationship management.
• Commercial awareness with an understanding of financial performance and decision-making.
• Clear and effective communication skills with the ability to engage diverse stakeholders.
• Strong problem-solving capabilities and adaptability in a fast-paced environment.

Why join Kuehne+Nagel? At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

• Flexible work arrangements to support work-life balance.
• Inclusive paid parental leave for all parents.
• Career development through extensive learning and development opportunities.
• Novated leasing and EV car subscription options.
• Employee discounts, rewards and recognition programs.
• Private health insurance discounts.
• Corporate uniform allowance.
• Charity and volunteering opportunities to give back to the community.
• A collaborative culture with the strength of a global network.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.