Operations & Contract Manager – Onsite (Transport)
The Operations & Contract Manager is Kubic Transport's on-the-ground lead for a key customer account. Based at the customer's Hallam site, the role owns the day-to-day movement of freight — linehaul and local — from booking through to delivery. The role is the single point of contact between the customer, Kubic and the carrier network. Success means freight moves on time, the customer is kept informed before they need to ask, carriers perform to standard, and every load is compliant. As Kubic's face at the customer site, the role is also responsible for building strong working relationships and identifying opportunities to grow the account.
Key responsibilities
Receive, validate and action the customer's daily freight requirements across linehaul (interstate) and local metro deliveries
Book freight with the most suitable carrier based on service, cost, capacity and delivery requirements
Plan and consolidate loads to maximise trailer utilisation and minimise cost
Track freight from pickup to delivery and provide the customer with accurate ETAs
Proactively notify the customer of delays, exceptions or service failures — before they ask — along with the recovery plan
Act as the daily point of contact for carriers servicing the account and monitor carrier performance
Build strong, trusted relationships with the customer's warehouse, customer service and management teams
Ensure all freight movements comply with the Heavy Vehicle National Law (HVNL), including Chain of Responsibility obligations
Ensure loads are booked within legal mass and dimension limits, and that load restraint requirements are understood and met
Prepare weekly and monthly reports on volumes, on-time performance, exceptions and costs
About you
3+ years' experience in transport operations, freight coordination or a similar logistics role
Sound knowledge of linehaul and local metro freight operations across the east coast and national network
Working knowledge of Chain of Responsibility and HVNL obligations
Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication, with a customer-first attitude
Ability to build rapport and work confidently on a customer's site, representing Kubic professionally
Problem-solving ability and calm under pressure when freight goes wrong
Competent with Microsoft Office (Excel, Outlook) and transport management systems
Current driver's licence
Desirable: Experience in an onsite or account-based customer role, experience managing a carrier network, Chain of Responsibility training or certification, knowledge of load restraint and mass management requirements, experience with consumer goods, homewares or retail distribution freight
About us
Kubic Transport Pty Ltd is a transport and logistics company based in Truganina, VIC, providing local transport, 3PL warehousing and interstate transport services.
Superannuation Guarantee (currently 12%) paid on top of base salary
Optional annual bonus linked to KPIs
Company mobile phone provided
Annual salary review against performance
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