Complex Needs Care Service Coordinator/Scheduler
KNC is a leading aged care provider and is committed to the provisions of community services in a fair, equitable and inclusive manner to all eligible residents within the local area. KNC provide a range of services in the community that support individuals to remain living at home independently. KNC is a growing organisation and there is room for advancement. Full time or part time positions available.
Position Overview:
Within the framework of the KNC's philosophy and objectives, community staff will work with the Centre Manager and coordinators to co-ordinate the delivery of community support to people and carers of such people, who because of their frailty, age or disabilities are at risk of moving prematurely into residential care
Duties:
- Accept and schedule client bookings with accuracy and in a timely manner.
- Liaise with clients who have complex care needs and their families, as well as carers, volunteers, staff and service providers.
- Accurately enter shifts and changes into our database.
- Engage the right number of people, with the right skillset and qualifications, to work at the right time and geographical location.
- Rapidly respond to reschedule cover of unplanned staff and volunteer availability.
- Have a calm disposition to juggle multiple rosters at once
- Hybrid work options, with three days in the office and two days working from home
What we're looking for:
- Holds a Certificate IV in Ageing Support or above
- 2+ years' experience in a coordination role, preferably in the community healthcare sector
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
- A background in working with clients who have complex needs
- A deep understanding of best practices in client-centred care
- Exceptional problem-solving and decision-making abilities
- Commitment to upholding ethical standards and providing compassionate care
Complex Needs Care Service Coordinator/Scheduler employer: Ku-Ring-Gai Neighbourhood Centre Ltd (KNC)
As a Clinical Aged Care Assessor, you will join a supportive and dynamic team dedicated to enhancing the lives of older Australians in the Northern Sydney region. Our company fosters a culture of collaboration and continuous learning, offering ample opportunities for professional development and growth. With a focus on wellness and reablement, we empower our employees to make a meaningful impact in the community while enjoying the flexibility of travel and face-to-face interactions with clients in their own homes.
Contact Details:
Ku-Ring-Gai Neighbourhood Centre Ltd (KNC) Recruitment Team
