Ku-ring-gai Council on Sydney's North Shore is seeking a senior customer experience leader to head the Customer Service team and drive an organisation-wide transformation program. You will implement service standards, governance and journey mapping, while overseeing CRM governance and customer request management.
This role focuses on continuous improvement and data-driven service enhancements for residents.
Customer Experience Transformation Lead employer: Ku-ring-gai Council
Ku-ring-gai Council is an exceptional employer, offering a supportive and team-focused environment where Early Childhood Teachers are valued and respected. With access to flexible work arrangements, ongoing professional development, and a commitment to employee wellbeing, you will thrive in a beautiful location surrounded by parks and community spaces. Join us in making a positive impact on the lives of children and families in our vibrant local government area.
