Seafood Department Lead: Service, Safety & Sales in Canberra

Booking Services Coordinator

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process

Employment Hero — Global Head of Content, Publishing & Movement Marketing

About Employment Hero

At Employment Hero, our mission is simple but ambitious: to make employment easier and more valuable for everyone, everywhere in the world.

We believe that work should be more than a transactional relationship between an employer and an employee. The way people find jobs, get hired, manage their employment, receive their pay, access benefits, develop their careers, and connect with their organisations is changing rapidly. Employment Hero exists to make that entire experience simpler, smarter, more accessible, and more valuable for businesses and people alike.

Our Employment Operating System brings together the essential elements of employment into one connected platform. From hiring and onboarding to human resources, payroll, employee benefits, compliance, and workforce management, our technology helps businesses manage the employment lifecycle in one place.

Since our launch in 2014, Employment Hero has evolved from an ambitious startup into one of the world’s fastest‑growing employment technology companies. What began as a vision to simplify employment for small and medium‑sized businesses has grown into a global technology platform serving hundreds of thousands of businesses and millions of employees.

Today, Employment Hero supports more than 350,000 SMEs and helps pay more than 3 million employees through our platform. We have established a presence across six countries and continue to expand our reach, capabilities, and influence globally.

Our growth has also reflected the scale of the opportunity ahead. Employment Hero has reached a valuation of more than $2 billion, demonstrating the strength of our business, the importance of the problem we are solving, and the growing demand for technology

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