Your new company
Join a well‑established and reputable organisation within the industrial sector, located in Norwest.
This company prides itself on its collaborative culture, strong internal relationships, and commitment to delivering an exceptional customer experience.
Your new role
As a Customer Experience Officer, you will play a critical role in supporting the sales and warehouse teams while ensuring a seamless end-to-end experience for customers.
- Managing customer enquiries via email and phone
- Processing customer orders accurately and efficiently
- Monitoring and checking stock levels to support order fulfilment
- Liaising closely with the warehouse team to coordinate dispatch and availability
- Supporting the sales team with order updates and customer requests
- Building and maintaining strong relationships with customers through clear and proactive communication
What you'll need to succeed
- Previous experience in high volume call centre is essential
- Supply Chain Logistics experience is highly advantageous
- Salesforce experience preferred
- Strong attention to detail and organisational skills
- Excellent communication skills, both written and verbal
- A proactive, team‑focused approach
- Ability to multitask and work effectively in a fast‑paced environment
- Permanent Resident or Citizens only
What you'll get in return
- 6 Month temporary with view to go permanent
- $40 p/h + super
- Convenient Norwest location with free on‑site parking
- Supportive and collaborative team environment
- Opportunity to work with a respected and growing organisation
- Ongoing opportunity with potential for long‑term progression
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Customer Service Officer in Penrith employer: Kristina Neves
Rashi Joshi in Norwest is an exceptional employer that prioritises a supportive work culture and values employee growth. With a focus on building strong customer relationships, this role offers not only competitive benefits like on-site parking but also a clear pathway to permanent employment for dedicated individuals, making it an ideal place for those seeking meaningful and rewarding careers.
