Direct : 661-367-8000 Ext : 310
Job Description
Job Title: Network Support
Location: Redmond WA
Duration: Full Time
Job Description:
- 3 + years' Network Engineer experience in supporting production environment including customer facing or customer support roles.
- Having Azure domain experiences is a big asset.
- Leadership - handle technically challenging and politically sensitive customer situations
- Strong communications skills – Excellent spoken and written English communication skills
- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
- Cross-team collaboration
- Experience with networking concepts including Load balancer, Routing, Switching, Security
- Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)
- Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)
- Experience and understanding of the OSI model and related concepts
Additional Information
All your information will be kept confidential according to EEO guidelines.
