Senior Client Delivery Lead

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It is a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. Kraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that. Through successful partnerships with E.ON, Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade.

But we’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams. Join a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, efficiency, and customer happiness first.

If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.

Who are we looking for? Senior Client Delivery Leads with experience working in the Australian energy sector or SaaS providers, and a lot of experience working with technical stakeholders (developers, QA, solution architects). You love making things better for customers, building great products, working with technology, and bringing people together to find solutions. Our Client Delivery Team exists to turn complex problems into amazing outcomes. As a Senior Client Delivery Lead you’ll need to be comfortable working in partnership with the technology and operational teams at Kraken as well as the client. You’re going to need to live and breathe Kraken, and be as comfortable finding a meter read as you are trying to identify a customer need.

Senior Client Delivery Leads need to understand how Kraken works, be able to help clients identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people, and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll do: You’ll be a valued leader in our delivery teams. You’ll produce well-articulated written documentation for our clients and our wider Kraken team. You’ll facilitate and drive (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it. You’ll be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients. You’ll dive into the finer details, learning how to use tools like SQL and Kraken APIs to find the answers.

What you'll have: You are a natural optimist, seeing every challenge as an opportunity to create something exceptional. You are inherently curious, always eager to learn and ask insightful questions. You have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable. You are self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it. You thrive in a fast-paced, evolving environment. You possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs. You are confident in having respectful, constructive conversations, even when they’re challenging. You’ll be based in Melbourne, and be able to come into the office 3 days min per week.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.