KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving over 60,000 merchants across Hong Kong, Singapore, Japan, and Australia, KPay helps small and medium‐sized businesses grow through a one‐stop platform for financial management, business operations, and digital transformation. In 2024, KPay secured a record USD 55 million in Series A funding, marking the largest fundraising globally in the payments sector that year.
We're a hyper‐growth fintech company reshaping how businesses get paid. We're building a high‐performing sales team and looking for driven early‐career talent to grow with us. If you're hands‐on, detail‐oriented, and excited to learn from a senior leader, we'll provide the tools, training, and mentorship to help you thrive.
Role Overview
This is a hands‐on, operational role for early‐career professionals (0–3 years of experience). You'll work directly with the Head of BD, managing CRM, pipeline hygiene, reporting, and process improvements—helping drive strategic initiatives while learning from a senior leader.
Key Responsibilities
- Support the Head of BD in day‐to‐day sales and growth operations
- Manage lead intake, qualification flows, pipeline hygiene, deal tracking, and reporting
- Support growth experiments with tracking, attribution, and feedback loops
CRM & Systems Management
- Be the CRM power user (HubSpot, Salesforce, Zoho, etc.)
- Configure pipelines, stages, automation, dashboards, and reports
- Identify and resolve data gaps, inconsistencies, or process leaks
- Integrate CRM with other tools and internal dashboards
Data & Reporting
- Maintain high‐quality data with clear ownership
- Produce actionable reports on funnel performance, conversion rates, and sales velocity
- Provide the Head of BD with operational insights to inform strategy
Process Improvement & Scaling
- Document, standardise, and improve sales and growth processes
- Spot inefficiencies and propose smarter, faster, scalable solutions
- Act as the operator who ensures strategy is executed effectively
What We're Looking For Must‐Have
- 0–3 years of experience in operations, sales support, or related roles
- Strong attention to detail — you notice things others miss
- Tech‐savvy and comfortable learning new tools quickly
- Hands‐on experience using CRMs in a real operating environment
- Logical, structured thinker with a bias toward execution
- High ownership mindset — you don't wait to be told something is broken
Nice‐to‐Have
- Experience in startups, high‐growth teams, or sales/revenue operations
- Familiarity with automation tools (Zapier, Make, workflows, APIs)
- Comfort working with spreadsheets, dashboards, and basic data analysis
- Understanding of sales funnels, GTM motions, or B2B/B2C growth mechanics
Mindset & Culture Fit
- Startup mentality: scrappy, resourceful, and comfortable with ambiguity
- Never settles for average quality — "good enough" is not your standard
- Takes pride in clean systems, clear logic, and scalable processes
- Direct, proactive, and willing to challenge inefficient ways of working
Operations & Strategy Associate (Early Career) in Sydney employer: KPay Group
KPay Group is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to take ownership of their roles and make a direct impact on the company's growth in Australia. With a strong focus on professional development, KPay offers unique opportunities for career advancement and exposure to senior leadership, making it an ideal environment for ambitious individuals eager to learn and grow within the fast-paced fintech industry. Join us to be part of a forward-thinking team that values innovation and collaboration while driving meaningful change for small and medium-sized businesses across the region.
