KORE in Victoria, Australia, is seeking a Customer Advocate to enhance customer experience by providing exceptional support. This role involves resolving customer inquiries, troubleshooting technical issues, and ensuring timely communication. The ideal candidate has a strong customer service mindset and at least 2 years of experience in a customer support role.
Responsibilities include engaging with customers via various channels and documenting interactions in ServiceNow. A high school diploma is required, with a preference for a bachelor's degree. Flexibility to work weekends and public holidays is a must.
Customer Experience & Retention Advocate employer: KORE
KORE Wireless is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Melbourne. With a strong commitment to employee growth, KORE provides ample opportunities for professional development and mentorship, ensuring that team members thrive in their careers while contributing to meaningful projects in the rapidly evolving IoT sector. The hybrid work model promotes flexibility, allowing employees to balance their personal and professional lives effectively, making KORE a truly rewarding place to work.
