We are seeking a dedicated Medical Receptionist to join our healthcare team in Griffith NSW. This is a crucial front-of-house position that serves as the first point of contact for our patients and plays a vital role in the smooth operation of our medical practice. As Medical Receptionist, you will be responsible for creating a welcoming and professional environment whilst managing administrative tasks that directly support the clinical team and enhance patient experience. This role is based on-site in Griffith NSW 2680.
What you'll be doing
Greeting patients in a warm, professional and courteous manner upon arrival at the practice
Managing patient check-in and check-out procedures using medical practice management software
Scheduling and coordinating patient appointments, ensuring efficient use of clinical time and minimising patient wait times
Processing patient registrations and maintaining accurate, up-to-date patient records and documentation
Handling patient enquiries and directing calls to appropriate staff members or taking messages
Managing patient accounts, processing payments and explaining billing and insurance matters where applicable
Maintaining confidentiality of all patient information in compliance with relevant healthcare privacy legislation
Performing general administrative tasks including filing, photocopying and correspondence
Supporting the clinical team by ensuring medical supplies and reception areas are well-organised and stocked
Contributing to a positive and efficient practice environment through teamwork and professional communication
Your skills and Knowledge
Ideal candidate will have the following attributes;
Previous experience as a Medical Receptionist is desirable, but not essential. We welcome all candidates with excellent customer service skills.
You are passionate about providing an exceptional level of customer service
Compassionate, empathetic and warm disposition
You are a quick learner and focused on learning and developing your medical administration skills
A high standard of personal integrity –trustworthy, loyal and honest.
An ability to maintain strict confidentiality regarding all patient and practice matters
Excellent organisational and time management skills
Able to work well independently, but also as part of a team
Great attention to detail
Have the ability to connect and interact with people of all ages, background and personalities
Enjoy being part of a professional, happy and highly focused team
#J-18808-Ljbffr
Medical Receptionist in Griffith employer: Kookora Surgery
Kookora Surgery offers a supportive and professional work environment where employees can thrive in their roles. The company values strong customer service and teamwork, providing opportunities for personal and professional growth. Employees play a crucial role in ensuring a positive experience for patients, contributing to the overall efficiency of the practice.
