At a Glance
- Tasks: Lead the Gladstone Service Department and manage service delivery and customer relationships.
- Company: Join Komatsu Australia, a global leader in construction and mining equipment.
- Benefits: Enjoy competitive pay, family-friendly policies, and health discounts.
- Other info: Great career growth opportunities and a zero-harm workplace culture.
- Why this job: Make a real impact in a supportive, inclusive environment focused on safety and innovation.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 90000 - 110000 $ per year.
At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together.
We encourage people with diverse backgrounds to apply for this role.
Komatsu is a global original equipment manufacturer (OEM) and a leading name in construction, mining and earthmoving equipment.
Across Australia, we support customers with world-class machinery, technology, parts and service solutions, backed by the expertise and resources of a global business.
Our people play a vital role in keeping essential industries moving, and we are committed to safety, innovation, strong customer partnerships and creating value together.
We are seeking a Service Manager to lead our Gladstone Service Department.
This is a key operational leadership role, responsible for people, safety, service delivery and the commercial performance of a busy operation spanning workshop, field and embedded services.
Reporting to the Branch Manager, you will manage budgets, profitability, WIP, quoting and warranty processes while building long-term customer relationships.
You will also visit key customers across the region and help identify new service growth opportunities.
- Role Located: Gladstone, QLD | Monday to Friday, approximately 7:00am - 4:00pm
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; Novated leasing options available.
- Career: Recognition award payments, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with C&U Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Yearly Bonus: Potential to receive a yearly bonus.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
What we are looking for
- You are an experienced Service Manager or operational leader with a strong understanding of service delivery in a dealership, OEM or equipment-focused business.
Experience across mining, heavy equipment, automotive or agricultural machinery environments will be considered.
- You will bring proven people leadership, a strong safety mindset and the commercial confidence to manage budgets, costs, revenue and profitability.
- You will be comfortable overseeing WIP, quotations, warranty and service productivity, building trusted relationships with customers, coaching leaders and driving continuous improvement.
- This is a leadership and business management position rather than a hands-on technical role; a trade qualification is not essential.
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations.
Komatsu is committed to a workplace where women can thrive.
Service Manager in Gladstone employer: Komatsu Mining Corp.
At Komatsu, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Located in Mackay, Queensland, our team enjoys a hybrid work environment with opportunities for professional growth and development in the mining and heavy equipment sector. We are committed to creating a safe and inclusive workplace, where every employee can thrive and contribute to meaningful projects that enhance customer partnerships and drive industry excellence.
