At a Glance
- Tasks: Support Komatsu equipment maintenance and assist with technical issues on-site.
- Company: Join Komatsu Australia, a diverse and inclusive workplace focused on creating value together.
- Benefits: Enjoy competitive pay, family-friendly policies, health discounts, and career development opportunities.
- Other info: FIFO roster from Perth with a strong focus on safety and teamwork.
- Why this job: Make a real impact in the mining industry while working with cutting-edge machinery.
- Qualifications: Trade or Engineering qualification with experience in Komatsu Loaders and WA Mining.
The predicted salary is between 21.6 - 26.4 $ per hour.
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose:
creating value together . We encourage people with diverse backgrounds to apply for this role.
Komatsu has the opportunity for a Product Support Advisor to assist in our Rio Tinto contract.
You’ll be managing the fleet health of all Komatsu equipment by providing on-the-job technical assistance for the maintenance personnel in fault finding including major components change outs, maintenance practices & operating practices.
Your job is to assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues.
Key responsibilities
- Understanding the daily downtime of machine fleet at site
- Involvement in repair process on local dealer machinery
- Assistance in administration of warranty
- Understanding and forecasting the scheduled downtime
- Weekly site update
- Feedback on service personnel
- Optimisation of machines
- Machine systems monitoring
- Roster: 8:6 FIFO ex Perth – Day shift only
- Role Located: Pilbara
Must be living in Perth to be considered.
Komatsu benefits
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Income Protection Insurance provided through our company superannuation fund
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu
What we are looking for
- Hold a Trade or Engineering Qualification or background
- Have sound knowledge and experience of Komatsu Loaders
- Have worked on Mine Site/s in the WA Mining Industry
- Self-motivated with good initiative as well as strong team player attitude with drive and professionalism to excel
- Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
- Demonstrated problem solving skills
- Ability to demonstrate a strong commitment to O. H. S always
- Ability to work away remotely at the customer site
- Have strong negotiation skills and attention to detail
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations.
Komatsu is committed to a workplace where women can thrive.
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Customer Product Support Advisor in Newman employer: Komatsu Australia
At Komatsu Australia, we pride ourselves on fostering an inclusive and supportive work environment where every employee can thrive. As a Resident Field Service Technician in Canberra, you'll enjoy a competitive remuneration package, extensive family-friendly benefits, and opportunities for career development within a leading global company. Join us to work with cutting-edge equipment while building strong customer relationships in a culture that prioritises safety and well-being.
