At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. Like solving problems? Enjoy helping people? Want a role where no two days are the same? As the Customer Support Administrator, you'll be the go-to person for customers; handling enquiries, tracking orders, sourcing parts and making sure everything runs smoothly behind the scenes. Think fast-paced, team-driven and all about delivering a great customer experience.
What You'll Be Doing
- Be the first point of contact for customer enquiries.
- Process orders, quotes and parts sales.
- Track deliveries and chase up orders.
- Source parts (including tricky backorders).
- Work with teams across the business to get the job done.
What We Are Looking For
- Experience in customer service or admin.
- Strong communication and problem‐solving skills.
- Ability to juggle multiple tasks.
- Attention to detail and a team‐first attitude.
- Experience with systems (SAP / CRM / ERP) is a bonus.
Why Work for Us!
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance provided through our company superannuation fund.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Yearly Bonus: Potential to receive a yearly bonus.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.
Customer Support Administrator in Fairfield employer: Komatsu Australia
At Komatsu Australia, we pride ourselves on fostering an inclusive and supportive work environment where every employee can thrive. As a Resident Field Service Technician in Canberra, you'll enjoy a competitive remuneration package, extensive family-friendly benefits, and opportunities for career development within a leading global company. Join us to work with cutting-edge equipment while building strong customer relationships in a culture that prioritises safety and well-being.
