Isurava Intake and Support Officer
About the role
Arundel or Ipswich
Full time: $68,000 – $72,000 per year
At the Kokoda Youth Foundation (KYF), we believe in changing lives through the Spirit of Kokoda –
Courage, Endurance, Mateship, and Sacrifice. Our Isurava Program supports young people at risk of
disengaging from education, family, and community, giving them the tools to build resilience and
thrive.
We are seeking a dedicated Intake and Support Officer to play a vital role in engaging young people
and their families, coordinating referrals, and ensuring every participant is set up for success in the
program.
What you'll do:
- Be the first point of contact for young people and their families, building trust and guiding them through intake and assessment.
- Work closely with referrers (schools, QPS, Child Safety, Youth Justice, and community partners) to coordinate assessments and support plans.
- Develop and maintain accurate participant records in line with Child Safe Standards.
- Support risk and safety planning with a trauma-aware and culturally responsive approach.
- Contribute to program outcomes by ensuring strong stakeholder communication and effective case coordination.
What we're looking for:
- A diploma or degree in Community Services, Youth Work, Social Work, or a related field (or equivalent experience).
- Experience in youth engagement, intake, and case coordination.
- Knowledge of trauma-informed and culturally safe practice, particularly for Aboriginal and Torres Strait Islander young people.
- Strong organisational, data management, and administrative skills.
- Excellent communication and rapport-building skills.
- A current driver's licence and Working with Children Check (or ability to obtain).
- Applicants must have valid work authorisation to work in Australia.
Why join us?
- Be part of a passionate, values-driven organisation that's been supporting young Australians for 20 years.
- Work within a supportive team that prioritises collaboration and professional growth.
- Help shape positive futures for young people in Ipswich, the Gold Coast, and beyond.
- Enjoy a role that is meaningful, varied, and makes a real difference every day.
Isurava Intake and Support Officer in Ipswich employer: Kokoda Youth Foundation
At Kokoda Youth Foundation, we pride ourselves on being an exceptional employer that fosters a supportive and passionate work culture. Located in the vibrant Gold Coast, our team is dedicated to making a meaningful impact in the lives of young people through community-driven initiatives. With full NFP salary packaging, opportunities for professional growth, and a close-knit environment, you will have the chance to lead innovative marketing strategies while honouring the legacy of the Kokoda spirit.
