Assistant Store Manager in Willoughby

Join the Leadership Team as an Assistant Store Manager at our brand-new Koko Black store in Chatswood Chase! If you're passionate about premium customer experiences, love developing high-performing teams and thrive in a fast-paced retail environment, we'd love to hear from you!

Why You'll Love Being Part of Koko Black Group:

• Supportive team culture – values-led, collaborative and focused on your growth
• Surrounded by chocolate – plus enjoy a sweet 40% team member discount
• Real career opportunities – we invest in, develop and promote our people
• An exciting new store – be part of launching Koko Black at Chatswood Chase
• Make your mark from day one – help build the team, culture and customer experience of our newest location

This is your opportunity to help build something special from day one.

Your Role as Assistant Store Manager:

As our Assistant Store Manager, you'll work closely with the Store Manager to launch our new Chatswood Chase location, create exceptional customer experiences and inspire your team to deliver operational excellence. You'll play an important role in establishing a positive team culture, supporting daily operations and bringing the Koko Black experience to life from day one.

You’ll:

• Lead by example – deliver exceptional customer experiences and inspire your team to do the same
• Coach and develop – support the recruitment, onboarding and development of a passionate, high-performing team
• Create a positive culture – foster an engaging, inclusive and collaborative team environment
• Drive commercial performance – support sales targets, budgets and key performance indicators
• Maintain premium standards – ensure exceptional visual merchandising, product presentation and store operations
• Support store operations – assist with stock management, rostering, compliance and day-to-day store performance
• Step up as a leader – confidently lead store operations in the Store Manager's absence
• Create memorable Koko Moments – bring our passion for premium chocolate and exceptional service to life for every customer

About You:

You’ll bring:

• Previous retail leadership or supervisory experience, ideally within premium retail, hospitality or a customer-focused environment
• A passion for coaching, developing and bringing out the best in your team
• Strong commercial awareness and the ability to drive results
• A customer-first mindset and a love for creating memorable experiences
• Energy, adaptability and excitement about launching a brand-new store
• Confidence working in a busy, high-traffic retail environment
• A proactive, hands-on leadership style and the ability to work collaboratively with your Store Manager
• Availability to work a flexible roster, including evenings, weekends, public holidays and peak trading periods
• Bilingual language skills, particularly Mandarin or Cantonese, would be highly regarded and an advantage in connecting with our diverse customer base

Be Part of Something Special:

At Koko Black Group, we believe in craftsmanship, curiosity and connection. As we continue to grow, we're looking for passionate leaders who want to make an impact and help shape the next chapter of our story. This is your opportunity to take the next step in your leadership career, be part of launching a brand-new store and help create something special from the very beginning. If you're ready to inspire a passionate team, create memorable Koko Moments and grow your career with Koko Black Group, we'd love to hear from you.