At a Glance
- Tasks: Lead a passionate team, drive sales, and create unforgettable customer experiences.
- Company: Join Koko Black Group, a premium chocolate brand with a focus on connection and craftsmanship.
- Benefits: Enjoy a 40% discount, supportive culture, and career growth opportunities.
- Other info: Flexible hours and a dynamic environment await you!
- Why this job: Make a real impact in a beautiful store while sharing your love for chocolate.
- Qualifications: Experience in retail management and a passion for exceptional customer service.
The predicted salary is between 16.2 - 19.8 $ per hour.
Join the Koko Team at Koko Black Group, where we create more than premium chocolate; we create moments of connection, craftsmanship and delight. We're looking for an inspiring and commercially driven Store Manager to lead our Como store in South Yarra, bringing our passion for premium chocolate and exceptional customer experiences to life.
If you're a leader who loves developing people, driving results and creating memorable customer experiences, we'd love to hear from you!
Why You'll Love Being Part of Koko Black Group:
- 40% team member discount – enjoy our delicious range of premium chocolates
- Supportive team culture – values-led, collaborative and focused on your growth
- Career growth & development – ongoing learning and opportunities to develop your leadership capability
- A premium retail environment – lead a beautiful store where quality, presentation and customer experience come first
- Make your mark – take ownership of your store, develop your team and drive its success
Your Role as Store Manager:
As our Store Manager at Como, you'll take ownership of the store's day-to-day operations, commercial performance and team culture. You'll be a hands-on leader who inspires your team, creates an engaging environment and ensures every customer receives the exceptional Koko Black experience we're known for.
- Lead and inspire – create a positive, inclusive and high-performing team culture
- Coach and develop – recruit, train and support your team to grow their skills and confidence
- Drive commercial performance – take ownership of sales targets, budgets, labour and key performance indicators
- Deliver exceptional customer experiences – lead by example and create memorable Koko Moments
- Own store operations – oversee rostering, stock management, inventory, compliance and daily store performance
- Maintain premium standards – ensure exceptional visual merchandising, product presentation and store cleanliness
- Build team engagement – celebrate successes, provide meaningful feedback and create an environment where your team can thrive
- Lead with accountability – demonstrate our values of Passion, Leadership, Ownership and Trust in everything you do
About You:
We're looking for someone who brings:
- Previous Store Manager experience or strong Assistant Store Manager experience with a readiness to take the next step
- A proven ability to lead, coach and develop high-performing retail teams
- Strong commercial acumen and confidence managing sales, budgets, labour and store performance
- A genuine passion for delivering exceptional customer experiences
- A hands-on leadership style with the ability to motivate and inspire others
- Excellent communication, organisation and problem-solving skills
- Experience in premium retail, hospitality or a customer-focused environment would be highly regarded
- Confidence working in a fast-paced environment while maintaining exceptional standards
- Flexibility to work a roster including weekends, public holidays and peak trading periods
- And of course... a love of chocolate!
At Koko Black Group, we believe great leadership is about more than achieving results. It's about developing people, creating meaningful connections and inspiring your team to deliver something extraordinary every day. As Store Manager at Como, you'll have the opportunity to make a genuine impact, take ownership of your store and grow your career with a proudly Australian premium chocolate brand.
Store Manager in Melbourne employer: Koko-Black
At Koko Black Group, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Located at Sydney Airport, our team enjoys unique benefits such as a generous 40% discount on our exquisite chocolate range, comprehensive career development opportunities, and a premium workspace that reflects our commitment to quality. Join us to not only lead a passionate team but also to create unforgettable experiences for our customers in a role that truly celebrates the joy of chocolate.
