At a Glance
- Tasks: Lead a passionate team and create exceptional customer experiences at our new store.
- Company: Join Koko Black, a premium chocolate brand with a supportive culture.
- Benefits: Enjoy a sweet 40% discount, career growth opportunities, and a collaborative environment.
- Other info: Exciting opportunity to shape the team culture and drive store success.
- Why this job: Be part of launching a new store and make your mark from day one.
- Qualifications: Retail leadership experience and a passion for coaching and customer service.
The predicted salary is between 45000 - 55000 $ per year.
Join the Leadership Team as an Assistant Store Manager at our brand-new Koko Black store in Chatswood Chase! If you're passionate about premium customer experiences, love developing high-performing teams and thrive in a fast-paced retail environment, we'd love to hear from you!
Why You'll Love Being Part of Koko Black Group:
- Supportive team culture – values-led, collaborative and focused on your growth
- Surrounded by chocolate – plus enjoy a sweet 40% team member discount
- Real career opportunities – we invest in, develop and promote our people
- An exciting new store – be part of launching Koko Black at Chatswood Chase
- Make your mark from day one – help build the team, culture and customer experience of our newest location
This is your opportunity to help build something special from day one.
Your Role as Assistant Store Manager:
- Lead by example – deliver exceptional customer experiences and inspire your team to do the same
- Coach and develop – support the recruitment, onboarding and development of a passionate, high-performing team
- Create a positive culture – foster an engaging, inclusive and collaborative team environment
- Drive commercial performance – support sales targets, budgets and key performance indicators
- Maintain premium standards – ensure exceptional visual merchandising, product presentation and store operations
- Support store operations – assist with stock management, rostering, compliance and day-to-day store performance
- Step up as a leader – confidently lead store operations in the Store Manager's absence
- Create memorable Koko Moments – bring our passion for premium chocolate and exceptional service to life for every customer
About You:
- Previous retail leadership or supervisory experience, ideally within premium retail, hospitality or a customer-focused environment
- A passion for coaching, developing and bringing out the best in your team
- Strong commercial awareness and the ability to drive results
- A customer-first mindset and a love for creating memorable experiences
- Energy, adaptability and excitement about launching a brand-new store
- Confidence working in a busy, high-traffic retail environment
- A proactive, hands-on leadership style and the ability to work collaboratively with your Store Manager
- Availability to work a flexible roster, including evenings, weekends, public holidays and peak trading periods
- Bilingual language skills, particularly Mandarin or Cantonese, would be highly regarded and an advantage in connecting with our diverse customer base
Be Part of Something Special:
At Koko Black Group, we believe in craftsmanship, curiosity and connection. As we continue to grow, we're looking for passionate leaders who want to make an impact and help shape the next chapter of our story. This is your opportunity to take the next step in your leadership career, be part of launching a brand-new store and help create something special from the very beginning. If you're ready to inspire a passionate team, create memorable Koko Moments and grow your career with Koko Black Group, we'd love to hear from you.
Assistant Store Manager in Willoughby employer: Koko Black Chocolate
At Koko Black, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions leadership and teamwork. Our commitment to employee growth is evident through dynamic training opportunities and a supportive environment prioritising well-being, making it an ideal place for passionate individuals to thrive in the retail sector. With delectable perks like generous product discounts and complimentary chocolate every shift, joining our team means being part of a diverse family that celebrates unique talents and perspectives.
