Kogan.com is seeking customer-focused team members to join its Melbourne-based Customer Care team. You will resolve escalated queries using Salesforce and SAP, support customers via email and phone, and process refunds and replacements with accuracy and empathy.
You'll collaborate with freight carriers, work with internal teams to improve the customer experience, and stay updated on products. The role supports onboarding for overseas agents and offers a dynamic, fast-paced environment.
Customer Care Specialist: Tech-Savvy Problem Solver in Melbourne employer: Kogan
Kogan.com is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Melbourne. With a strong focus on employee growth, we offer opportunities for professional development and encourage creativity in executing impactful social media strategies. Our commitment to data-driven decision-making ensures that you will be part of a forward-thinking team that values your contributions and supports your career aspirations.
