Kogan.com in Australia is seeking customer-focused team members for the Customer Care role. You will resolve queries, support best practices, and advocate for customers to drive a great experience and business growth.
You will own escalated issues, process refunds and replacements, liaise with freight carriers, and collaborate with teams to continuously improve service. This role offers opportunities to contribute to strategy and customer excellence within a fast-paced eCommerce environment.
Customer Care Specialist — Drive Delight in E‐Commerce employer: Kogan.com
Kogan.com is an exceptional employer that champions innovation and employee empowerment within the dynamic eCommerce landscape of Australia. With a strong focus on AI-driven engineering practices, employees enjoy a culture of autonomy, continuous learning, and meaningful impact, supported by a generous learning budget and a variety of employee benefits. Joining Kogan.com means being part of a collaborative team that values growth, creativity, and operational excellence, all while shaping the future of online retail.
