At a Glance
- Tasks: Lead and inspire the Customer Care team to deliver exceptional service.
- Company: Join Koch & Co, a beloved Australian brand known for its commitment to excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on coaching and continuous improvement.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: Proven experience in customer service management and strong leadership skills.
The predicted salary is between 63000 - 77000 $ per year.
Koch & Co is seeking a hands-on Customer Service Manager to lead our Customer Care team.
You will own people, processes and drive performance to ensure every order, enquiry and complaint is handled efficiently, reflecting our much-loved Australian brand.
This leadership role involves coaching staff, setting service standards, and coordinating rosters for peak periods while collaborating with senior leadership to continually lift customer satisfaction.
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Head of Customer Care in Sydney employer: Koch & Co
Koch & Co is an exceptional employer located in Western Sydney, offering a vibrant work culture that values teamwork and innovation. As a Customer Service Manager, you'll have the opportunity to lead a dedicated team, drive service excellence, and influence customer experiences with a beloved Australian brand. With a focus on employee growth and development, Koch & Co provides a supportive environment where your contributions are recognised and rewarded.
