We are an Australian owned national distributor of floral, gift and home decoration products looking for a motivated and dedicated Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.
Responsibilities
- Answering customer inquiries and resolving issues in a timely and professional manner
- Building and maintaining positive relationships with customers
- Processing customer orders and providing order status updates
- Maintaining accurate customer records and order details
- Collaborating with other teams to ensure customer satisfaction
Requirements
- Previous experience in customer service or a related field
- Strong problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Preferable1 year of customer service experience
- Supportive small team
- Monday - Friday
- Onsite parking
All applications remain strictly confidential.
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Admin/ Customer Care Consultant in Sydney employer: Koch & Co
Koch & Co is an exceptional employer located in Western Sydney, offering a vibrant work culture that values teamwork and innovation. As a Customer Service Manager, you'll have the opportunity to lead a dedicated team, drive service excellence, and influence customer experiences with a beloved Australian brand. With a focus on employee growth and development, Koch & Co provides a supportive environment where your contributions are recognised and rewarded.
