Knox City Council seeks a seasoned Head of Customer and Service Improvement to lead a five-person team within the Strategy and Transformation Department. Based at Knox Civic Centre, you will identify and implement initiatives to improve Council services, processes and the customer experience, working with senior leaders to become more customer centric and financially sustainable.
This Band 8 role pays $129,171.45 to $145,030.21 plus superannuation.
Head of Customer Experience & Service Improvement employer: Knox City Council
Join Knox City Council as a Civic Centre Operations Team Leader and be part of a dynamic team dedicated to making a meaningful impact in the community. Enjoy a supportive work culture that values flexibility, professional development, and employee well-being, with benefits like accrued days off, generous parental leave, and opportunities for further study. Located at the Knox Civic Centre, you'll collaborate with passionate colleagues and engage with diverse community groups, ensuring a rewarding and fulfilling career path.
