About You
- Located in or near Gosford.
- Strong administration experience
- Prior experience in an administration or customer service role
- Experience using Microsoft Office is essential
- Experience using SAP would be highly regarded
- Ability to work from the Gosford store full time – (Mon‐Fri 6am‐3pm)
What you will need to join us
- Full and unrestricted Australian working rights – we do not offer visa sponsorship
- Valid Police Check
- Valid forklift licence or willingness to obtain
- Ability and willingness to undertake daily manual handling
- Successful completion of pre‐employment medical
Why you will LOVE working at Knauf Australia!
- $34.00 per hour + super + allowances
- 14 weeks Parental Leave (primary carer)
- Yearly Pay Review
- Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts
- Career Development and Training opportunities
- Free onsite parking
About the Role
As a Customer Service Operator you will report to the Trade Store Manager, where you will be responsible for undertaking all administration tasks and direct customer service both over the phone, via e‐mail and face to face.
Some tasks as part of this role include:
- Dealing with Customers face‐to‐face, via e‐mail & over the phone
- Administration duties including data entry and e‐mail management
- Picking & Packing customer orders
- Record and report any customer complaints to the Trade Stores Manager regarding product and/or service via Knauf's complaint and customer procedures
- Assist with stock take / inventory counts process to ensure accurate inventory records are maintained
- General warehouse duties & housekeeping when required
About Us
Knauf is one of the world's leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools.
With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.
We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support your accessibility needs.
Customer Service Operator in Gosford employer: Knauf Australia
Knauf Australia is an exceptional employer located in Geebung, offering a competitive salary package of $150,000 plus super and incentives, alongside comprehensive benefits such as parental leave, career development opportunities, and access to various discounts. The company fosters a supportive work culture that prioritises teamwork, customer focus, and continuous improvement, making it an ideal place for professionals in the construction industry to thrive and grow their careers.
