Performance Insights Manager in Melbourne

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

The newly created role of Performance Insights Manager will focus on delivering actionable insights that drive business performance across the store operations network. This role leverages data analytics, reporting, and strategic thinking to uncover opportunities, measure effectiveness, and inform decision-making across store operations, customer experience, and commercial performance. Leading a team, you will mentor and grow the capabilities with a people first approach to optimise outcomes, align strategy, and deliver value at scale to the wider organisation.

What You’ll Be Doing

• Partner with stakeholders to define and measure business-critical KPIs and performance frameworks.
• Develop strategic dashboards and reporting tools to monitor end-to-end business performance.
• Lead the evolution of insights platforms using best practices in data visualisation and user experience.
• Drive adoption and continuous improvement of self-serve insights tools across the business.
• Create and execute strategies for automated, real-time actionable insights tailored to business needs.
• Enable proactive decision-making by surfacing timely and relevant performance signals.
• Provide coaching and development for direct reports.
• Foster a culture of curiosity, continuous improvement, and data storytelling within the team.

To be successful in this role you’ll have:

• Experience leading or working as part of a team focused on creating strategic insights that lead to business transformation & outcomes.
• The ability to review processes, recommend improvement strategies and drive change.
• Problem-solving skills to address challenges and obstacles in optimizing store processes.
• Strong communication skills to effectively collaborate with store teams and stakeholders.
• Analytical and strategic mindset to identify opportunities for improvement and make data-driven decisions.
• Experience leveraging analytics tools, including SQL, PowerBI or python highly regarded.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
• A team member discount card that gives you a discount at Kmart, Target Officeworks and Bunnings.
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program.
• We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances.
• A dynamic learning and support program.
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.
• Great career opportunities across the broader Wesfarmers Group.

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!