KLC Recruitment is partnering with an established disability and community support organisation to recruit an experienced Engagement & Intake Coordinator.
This is an exciting opportunity for a passionate and relationship-driven professional who enjoys working with hospitals, rehabilitation teams, healthcare professionals and community service providers to achieve positive outcomes for individuals requiring ongoing support.
About the Role
As the Engagement & Intake Coordinator, you will play a pivotal role in supporting individuals transitioning from hospital or rehabilitation settings into suitable accommodation and community-based support services.
You will act as a key point of contact between hospitals, discharge planners, social workers, participants, families and external service providers, ensuring a smooth, timely and person-centred transition.
This role is ideal for someone with a background in social work, hospital discharge planning, rehabilitation, disability services or community care coordination who enjoys building professional relationships and coordinating positive outcomes.
This role is a newly established vacancy, allowing for the successful candidate make the role their own.
Key Responsibilities
- Develop and maintain strong relationships with hospitals, rehabilitation facilities, discharge planners, social workers and referral partners.
- Attend hospitals, rehabilitation facilities and case conferences to coordinate
- Work collaboratively with participants, families and multidisciplinary teams to understand individual support needs.
- Promote the organisation to individuals and their families
- Coordinate referrals, intake assessments, funding confirmations and service handovers.
- Advocate for participants' rights, preferences and independence throughout the transition process.
- Build strong links and referral networks
- Support timely and successful transitions from hospital and rehabilitation into community-based care.
About You
We are seeking a proactive, organised and compassionate professional who can confidently engage with healthcare stakeholders and navigate complex support arrangements.
To be successful, you will ideally have:
- 2–3+ years' experience in social work, disability services, healthcare, rehabilitation, community services or a related field.
- A strong understanding of hospital discharge processes, rehabilitation pathways and care coordination.
- Previous experience in intake, referrals, case management, stakeholder engagement or service coordination.
- Excellent relationship-building and communication skills.
- The ability to manage multiple stakeholders and competing priorities.
- Strong organisational skills, attention to detail and a person-centred approach.
- Existing relationships within hospitals, rehabilitation services or community support networks will be highly regarded.
Essential Requirements
- Current National Police Check (or ability to obtain).
- Current Working with Children Check.
- Current NDIS Worker Screening Check.
- Valid driver's licence and willingness to travel to hospitals, rehabilitation facilities and community locations.
- Ability to meet relevant worker screening and compliance requirements.
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Engagement & Intake Coordinator in Melbourne employer: Klc Recruitment
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