A role that makes you think!
Our client is a well-established organisation within the subscription and information management sector. They are seeking a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service.
This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.
Key Responsibilities
- Manage and support a portfolio of existing clients
- Respond to client enquiries and provide day-to-day service support
- Assist with onboarding and implementation of new client accounts
- Prepare accurate quotes and process subscription orders
- Manage claims and liaise with publishers and suppliers
- Maintain accurate client and product records in internal systems
- Ensure service level agreements are met
- Work with finance on billing, payments and collections
Camberwell, VIC | Full-time hours until April 27
A role that makes you think!
Our client is a well-established organisation within the subscription and information management sector. They are seeking a Client Services Officer to support an existing portfolio of clients and deliver a high standard of end-to-end service.
This role suits someone who enjoys client interaction, problem-solving and working closely with internal teams to ensure smooth service delivery.
Key Responsibilities
- Manage and support a portfolio of existing clients
- Respond to client enquiries and provide day-to-day service support
- Assist with onboarding and implementation of new client accounts
- Prepare accurate quotes and process subscription orders
- Manage claims and liaise with publishers and suppliers
- Maintain accurate client and product records in internal systems
- Ensure service level agreements are met
- Work with finance on billing, payments and collections
About You
- Experience in a client service, customer support or account coordination role
- High attention to detail
- Strong communication skills and attention to detail
- Organised, proactive and able to manage competing priorities
- Confident using CRM or internal systems
- Team-focused with a customer-first mindset
- B2B, subscriptions or professional services experience advantageous
What’s on Offer
- Stable full-time on going role at least until April with a supportive team
- Training and development provided
- Client-facing role with variety and responsibility
- Convenient Camberwell location
Apply
Click APPLY, visit klcrecruitment.com.au or call (03) 9857 6*** for more information.
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Client Success Specialist - Full-Time, Onsite in Melbourne employer: Klc Recruitment
Join a dynamic and supportive team as a Customer Service Officer, where your contributions will directly enhance the customer experience for a well-known annual consumer product. With a focus on collaboration and professional development, this role offers a structured work environment that values attention to detail and effective communication. Enjoy the benefits of working Monday to Friday, with opportunities for extension and growth within a company that prioritises a positive workplace culture.
