Klaviyo in Sydney, Australia, is seeking a Customer Support Specialist fluent in English and Japanese to support our APAC customer base.
You will handle email and live chat, diagnose issues, advise on e-commerce and marketing setup, document steps, and integrate AI workflows to improve efficiency.
This role is hybrid with weekend shifts and requires familiarity with Zendesk, Salesforce, MS Office, G-Suite, and APIs.
Bilingual Customer Support Specialist EN/JP - AI-Driven APAC in Sydney employer: Klaviyo
Klaviyo is an exceptional employer that fosters a vibrant and inclusive work culture, particularly in our Sydney office where we are building a dynamic team focused on growth and collaboration. With a strong emphasis on employee development, Klaviyo offers ample opportunities for career advancement and encourages a mindset of continuous learning, making it an ideal place for ambitious individuals looking to make a significant impact. Our comprehensive benefits package, combined with the chance to shape the future of Klaviyo in APAC, ensures that every Klaviyo is empowered to thrive both personally and professionally.
