At a Glance
- Tasks: Handle customer complaints and transform experiences into positive outcomes.
- Company: Join a leading Australian kitchen brand known for quality and innovation.
- Benefits: Friendly team, employee benefits, social events, and coaching from industry leaders.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 49500 - 60500 $ per year.
- Chatswood, New South Wales 2057, Australia
- Full-time Permanent Entry Level
- Posted 27 Oct 2026
- Description
- About Our Organisation
We are a leader within the kitchen industry, with well-known, high-quality brands such as Kinsman and Freedom kitchens and wardrobes, both heavily associated with the popular show, “The Block”.
Proudly, we are Australian owned and manufactured, with a reputation for delivering to Australian standards and excellence, driven by a superior quality of products, exceptional service and flexible on-trend design solutions for today’s lifestyle needs.
About The Role
We are a fast paced, high volume after sales customer service department.
The Customer Service Officer will handle complaints and disputes around a customer’s kitchen or wardrobe completion.
This role is critical to our brands success and is often the pivotal moment to transforming a customer experience into one that is positive.
This role requires an individual that is customer centric, has a high attention to detail and superior problem-solving skills.
Due to the nature of this role, it is critical that the successful applicant is confident, proactive, empathetic and resilient when handling negative feedback from customers.
- Review cases that arise from customers and other external sources.
- Manage customer complaints efficiently and effectively.
- Manage inbound and outbound communications with internal and external customers.
- Collaborate with various internal departments to identify new initiatives, corrective actions and areas of improvement.
- Contribute to the priorities of a team and effectively manage individual caseload.
- What Makes You Perfect For The Role
- Demonstrated experience resolving customer enquiries and complaints predominantly in a call centre or service centre environment.
- Experience in delivering exceptional customer experience.
- Enjoy problem solving and finding solutions.
- Resilience in a high-paced environment.
- Well-developed verbal and written communication skills.
- Empathetic approach when dealing with customer complaints.
- Ability to read kitchen or building plans in desirable but not essential.
What We Will Offer You?
- A job with variety within a friendly team
- The opportunity to join a market leader
- Experience and coaching from established leaders in our industry
- Access to employee benefits
- Staff Social Events
- Charity Participation
We are committed to fostering an inclusive and diverse workplace where everyone feels respected, valued, and supported.
We welcome applications from people of all backgrounds, experiences, and abilities.
By applying for roles with us, you are consenting to complete relevant background checks and that you have the appropriate working rights to be employed in Australia.
Company Overview
We are a leader within the kitchen industry, with well-known, high-quality brands such as Kinsman and Freedom kitchens and wardrobes, both heavily associated with the popular show, “The Block”.
Proudly, we are Australian owned and manufactured, with a reputation for delivering to Australian standards and excellence, driven by a superior quality of products, exceptional service and flexible on-trend design solutions for today’s lifestyle needs.
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Customer Service Officer in Willoughby employer: Kitchen Group Pty Ltd
RGIT Australia is an excellent employer that values its employees by fostering a vibrant work culture in Chatswood, NSW. With a focus on customer engagement and professional development, employees enjoy social events and ample opportunities for career advancement within a well-established Australian brand. This role not only offers industry exposure in kitchens and renovations but also encourages a customer-centric approach, making it a rewarding place to grow your career.
