At a Glance
- Tasks: Provide critical after-hours support to frontline teams and manage staffing challenges.
- Company: Join Kirinari, a people-focused organisation dedicated to making a difference.
- Benefits: Enjoy up to 5 weeks annual leave, salary packaging, and supported training.
- Other info: Flexible shifts, collaborative team environment, and excellent career growth opportunities.
- Why this job: Make real-time decisions that impact staff and customers while developing valuable skills.
- Qualifications: Strong communication, problem-solving skills, and experience in customer service or community services preferred.
The predicted salary is between 49500 - 60500 $ per year.
Problem Solver Wanted.
People Focused. Solutions Driven.
Why Join Kirinari?
- Up to 5 Weeks Annual Leave*
- Increase Your Take-Home Pay with Salary Packaging (P/T & F/T employees)
- Supported Training & Onboarding
- Career Pathways & Internal Growth Opportunities
At Kirinari, we don't just fill shifts.
We support the teams who support our customers.
We're seeking proactive, solutions-focused professionals to join our On-Call team, providing critical after-hours support to frontline employees, customers and operational leaders.
This is a fast-paced role where every shift is different, and your decisions can make a real difference to staff, customers and service delivery.
- Why On-Call Team Members Choose Kirinari
- Be The First Point Of Support For Frontline Teams
- Develop Problem-Solving & Workforce Management Skills
- Work Within A Highly Collaborative Team
- Internal Career Pathways Into Rostering, Planning & Leadership
- Make Real-Time Decisions That Matter
- Help Keep Customers Safe & Supported
- Strong Leadership & Team Support
We Solve Problems. Not Just Rosters.
The Role
This role is about keeping services running smoothly outside normal business hours.
You’ll support
- Frontline employees requiring assistance after hours
- Emergency and unplanned staffing situations
- Short-notice roster changes and shift replacement activities
- Customer and workforce safety matters
- Incident escalation and reporting requirements
- Administrative and rostering activities associated with service continuity
You will also
- Respond to after-hours calls and enquiries
- Coordinate unplanned leave and shift coverage
- Identify staffing risks and elevate concerns appropriately
- Maintain accurate records and documentation
- Support staff through incidents and operational challenges
- Work collaboratively with rostering, service delivery and leadership teams
- We're Looking For Someone Who Is
- Calm under pressure
- A confident decision maker
- Highly organised and detail focused
- Able to manage competing priorities
- A strong communicator
- Customer and employee focused
- Resilient and adaptable
- Comfortable working independently
- A collaborative team player
- Passionate about delivering great service
Experience within community services, disability, aged care, workforce planning, customer service or call centre environments will be highly regarded.
Shift Availability
This role operates outside normal business hours and requires flexibility across a rotating roster including:
- Early morning shifts commencing from 5:00am
- Evening shifts finishing as late as midnight
- Weekends and public holidays
- After-hours operational support
- Start Supported
Every new employee receives
- Structured onboarding
- Systems and process training
- Ongoing coaching and development
- Support from experienced On-Call professionals
- Opportunities to build specialist operational knowledge
You won't be expected to know everything on day one.
Essential Requirements
- Current Driver Licence
- NDIS Worker Screening Clearance (or willingness to obtain)
- Australian Working Rights
- Strong administration and computer skills
- Ability to work independently in a fast-paced environment
- High-level communication and customer service skills
- Strong problem-solving and decision-making capability
- Availability across early morning, evening and weekend rosters
- Ability to remain calm and professional under pressure
- Build More Than A Career
At Kirinari, we believe great customer outcomes start with great operational support.
That's why we invest in our people through learning, development and career pathways that create long-term opportunities across the organisation.
Ready To Be The Person Others Rely On?
You must have the right to live and work in Australia.
Kirinari embraces Equal Employment Opportunity and promotes a diverse workforce.
We encourage applications from people of all backgrounds, cultures, identities and lived experiences.
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On-Call Coordinator After Hours Workforce Support employer: Kirinari Community Services
ARRCS is an exceptional employer, offering a supportive and family-friendly work culture in the heart of Alice Springs. With competitive remuneration packages, including a generous bonus structure and relocation support, we prioritise your professional growth through access to a dedicated Clinical Education team. Join us to make a meaningful impact in aged care while enjoying flexible hours that promote a healthy work-life balance.
Contact Details:
Kirinari Community Services Recruitment Team
