At a Glance
- Tasks: Lead a small team to deliver exceptional customer service and manage enquiries efficiently.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and proactive problem-solving.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 3+ years in customer service with team management experience.
The predicted salary is between 49500 - 60500 $ per year.
We are looking for an experienced and proactive Customer Experience & Sales Lead to join our team. This role is ideal for someone who enjoys working with customers, is highly organised, and has experience leading a small customer service team. The successful candidate will be responsible for providing a high level of customer service, supporting the day-to-day customer experience function, and ensuring customer enquiries and orders are handled efficiently and professionally.
Key responsibilities
- Manage and support a small customer service team
- Respond to customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Assist customers with product, order, and delivery enquiries
- Resolve customer concerns and issues in a professional and timely manner
- Liaise with sales representatives, warehouse staff, and other internal departments to ensure customer requirements are met
- Monitor outstanding customer enquiries and follow up where required
- Maintain accurate customer and order information within internal systems
- Assist with general administration and office duties
- Support improvements to customer service processes and procedures
About you
- At least 3 years' experience in a customer service, administration, or similar role
- Previous experience supervising or managing a small team
- Strong communication and interpersonal skills
- Excellent phone and email manner
- Strong organisational and time-management skills
- High attention to detail and accuracy
- Confidence handling customer concerns and resolving problems
- Good computer and administration skills
- The ability to manage multiple priorities in a busy environment
- A proactive attitude and willingness to take initiative
Customer Experience & Sales Lead in Gosford employer: Kirily Pty Ltd
Join a dynamic team where your leadership in customer experience will be valued and rewarded. We foster a supportive work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, our company provides a unique advantage with a collaborative environment that encourages innovation and teamwork.
