Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. As part of the Beijer Ref Group, we're backed by a national network of more than 100 branches and 800+ employees. While we're a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.
We're on the lookout for a Customer Service Representative who's ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to our Newcastle team.
Whether you've worked in a trade counter, warehouse, retail, or another fast-paced customer service environment – if you love helping people and keeping things running smoothly, we want to hear from you!
Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. As part of the Beijer Ref Group, we're backed by a national network of more than 100 branches and 800+ employees. While we're a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.
We're on the lookout for a Customer Service Representative who's ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to our Newcastle team.
Whether you've worked in a trade counter, warehouse, retail, or another fast-paced customer service environment – if you love helping people and keeping things running smoothly, we want to hear from you!
What You'll Be Doing
- Helping our customers: You'll build genuine relationships, provide product support, and offer advice that helps them get the job done.
- Keeping things on track: You'll quote and process sales orders accurately and efficiently – making sure stock, pricing, and deliveries all align.
- Working together: From the warehouse to the counter, you'll collaborate with teammates to maintain a clean, safe, and organised environment.
- Driving great outcomes: You'll take initiative to meet branch targets and support your team to deliver the best service possible.
What You'll Bring
- A customer-first mindset and strong communication skills
- Previous experience in customer service or a similar role (retail, wholesale, trades welcome)
- Solid computer skills – you're confident navigating systems and emails
- Forklift licence (or willingness to obtain one)
- A team spirit that reflects our values: Committed, United, Engaged, and Straightforward
Experience in the HVAC/R or trade supply industry is a bonus – but not a deal breaker. We'll provide the training you need to succeed.
Why Join Us?
- Supportive culture – Work with a team that's down-to-earth, inclusive, and genuinely helpful
- Career opportunities – Be part of a national network with room to grow
- Stability – Enjoy the security of a well-established business in a future-focused industry
- Employee perks – Including staff discounts, development opportunities, and a strong safety culture
Customer Service Representative employer: Kirby HVAC&R Pty Ltd
At Kirby HVAC&R, we pride ourselves on being a leading employer in the refrigeration and HVAC industry, offering a supportive and collaborative team culture in the vibrant city of Adelaide. Our employees benefit from competitive salary packages, generous parental leave, and opportunities for career growth within the global Beijer Ref Group. Join us to leverage your technical expertise in a rewarding customer-facing role that not only enhances your professional development but also allows you to make a meaningful impact in the industry.
