V/Line is seeking a Customer Insights and Design Manager to shape how we understand, design and improve the passenger experience. Reporting to the Head of Customer Experience and Accessibility, you will lead the Customer Insights and Design function and turn customer feedback and research into practical actions across the organisation.
You'll build capability, embed customer-centred ways of working, and contribute to the Passenger Experience Improvement Plan by partnering with teams to deliver
Customer Insights & Experience Design Lead employer: Kinsley Power Systems
Melbourne Grammar School is an exceptional employer that prioritises the growth and wellbeing of its staff, offering a supportive and collaborative work culture. With a commitment to professional development, mentoring, and leadership opportunities, teachers can thrive in state-of-the-art facilities while contributing to a diverse learning community focused on excellence. The provision of nutritious daily lunches further enhances the positive environment, making it an ideal place for passionate educators to flourish.
