At a Glance
- Tasks: Coordinate tribunal appointments and provide top-notch admin support for hearings.
- Company: Join a dynamic Queensland Government team in Brisbane CBD.
- Benefits: $53.55 per hour, hybrid work, and weekly pay.
- Other info: 6-month contract with opportunities for growth and learning.
- Why this job: Make a difference by supporting workers and ensuring smooth tribunal processes.
- Qualifications: Experience in administration with strong typing and communication skills.
The predicted salary is between 53.55 - 53.55 $ per hour.
About the Opportunity
Are you an organised and detail-oriented administration professional with strong typing skills and a passion for delivering exceptional customer service?
An exciting opportunity is available for an AO3 Tribunal Officer to join a busy Queensland Government team based in Brisbane CBD.
As Tribunal Officer, you will be responsible for providing a positive and supportive experience to workers, representatives, insurers and tribunal members throughout the tribunal process including on the day of hearing.
You will also be responsible for undertaking a range of administrative duties including accurate data entry, electronic file management and providing high quality administrative and secretariat support to the tribunal.
- What You'll Be Doing
- Coordinate and schedule tribunal appointments, liaising with workers, insurers, medical professionals and other stakeholders.
- Prepare, type and distribute tribunal findings and documentation accurately and within required timeframes.
- Maintain electronic case files, including PDF bookmarking, data entry and records management.
- Provide administrative and secretariat support to tribunal members, ensuring hearings run smoothly.
- Assist with virtual hearings, including meeting setup, connectivity testing and technical support.
- Manage reception enquiries and provide professional, supportive customer service to visitors and stakeholders.
- Coordinate tribunal rooms, regional travel arrangements and general administrative requirements.
- Assist with invoice processing, staff training and continuous improvement initiatives.
What We're Looking For
- Previous experience in administration, secretarial support or a similar role.
- Strong typing, word processing and data entry skills, with exceptional attention to detail.
- Experience using Adobe, PDF documents and electronic records management systems.
- Excellent communication skills and the ability to engage professionally with a diverse range of stakeholders.
- Strong organisational skills with the ability to multitask, prioritise workloads and meet deadlines.
- A professional, empathetic and resilient approach when dealing with sensitive or challenging situations.
- Ability to work independently while contributing positively to a collaborative team environment.
Please note
Shortlisted candidates will be required to complete a typing test and provide written responses to four selection criteria questions as part of the recruitment process.
- Highly Regarded
- Previous Dictaphone or audio transcription experience.
- Experience in medical administration, legal administration, tribunals or similar environments.
- Knowledge of medical terminology or workers' compensation processes and legislations
Benefits
- Brisbane, CBD location
- 6-month contract
- $53.55 Per Hour + 12% Superannuation (PAYG Agency Contractor)
- 36.25 hours per week, Monday to Friday (7.25 hrs per day)
- Hybrid Working
- Weekly pay cycle
- #J-18808-Ljbffr
AO3 Tribunal Officer in Brisbane employer: Kingston Human Capital
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