At a Glance
- Tasks: Lead a skilled team to deliver top-notch service and maintenance on industrial equipment.
- Company: Join a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Embrace a safety-first culture while optimising service delivery.
- Why this job: Make a real impact by driving service quality and building strong customer relationships.
- Qualifications: Experience in service management and a passion for leading teams.
The predicted salary is between 66150 - 80850 $ per year.
The Service Manager is responsible for leading and executing the operational service strategy for the Branch, ensuring outstanding service delivery Australia’s customers.
This role plays a critical part in driving revenue through effective resource management, service quality, labour optimisation, and a strong customer service focus.
The Service Manager oversees a technically skilled team providing service, maintenance, and repairs on a diverse range of industrial compressed air and power generation equipment.
Responsibilities
- Achievement of weekly and monthly Branch Service KPIs
- Delivery against annual service revenue targets
- Safety and environmental compliance for all service activities
Duties and Responsibilities
- Operational Leadership
- Execute the branch service plan and drive team performance to meet service targets.
- Assign technical resources effectively to match workload and customer demand.
- Forecast workflow and proactively adjust plans to optimise labour recovery.
- Lead and coach a team of service professionals to maintain high levels of technical competency and customer service.
- Conduct performance reviews, provide regular feedback, and develop individual capability through mentoring and training.
- Support recruitment and onboarding of service staff in partnership with HR, ensuring alignment with business needs.
- Actively engage with customers through site visits, meetings, and communications to maintain service quality and build strong relationships.
- Prepare timely and accurate service quotes tailored to customer requirements.
- Ensure service delivery aligns with customer expectations and company standards
- Compliance & Safety
- Ensure all service operations comply with OH&S legislation, company safety policies, and environmental regulations.
- Lead and promote a safety-first culture, including daily pre-starts, toolbox talks, and targeted safety initiatives.
- Maintain safe and clean workshop facilities and ensure service vehicles are fully operational and compliant.
- Work closely with the Branch Manager, Sales team, and Product Managers to align service delivery with business development and product strategies.
- Support product rollouts by communicating recommended service plans and technical knowledge to the technician team.
- Work closely with the Branch Manager, Sales team, and Product Managers to align service delivery with business development and product strategies.
- Drive service quality improvements through process optimisation, skill development, and best-practice standards.
- Monitor service performance data and implement corrective actions where needed.
- All other duties as and when requested that are within your skills and abilities
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Service Manager employer: Kingfisher HR Solutions Group
As a Service Manager at our company, you'll be part of a dynamic team dedicated to delivering exceptional service to our customers across Australia. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through ongoing training and mentorship, ensuring you have the tools to excel in your role. Located in a vibrant area, we offer competitive benefits and a strong commitment to safety and compliance, making us an employer of choice for those seeking a rewarding career in the industrial sector.
Contact Details:
Kingfisher HR Solutions Group Recruitment Team
