At a Glance
- Tasks: Lead a team to develop innovative software solutions for customer operations.
- Company: Join Cover Genius, a fast-growing insurtech with a global impact.
- Benefits: Enjoy flexible work, employee stock options, and a supportive culture.
- Other info: Be part of a diverse team that values innovation and social responsibility.
- Why this job: Make a difference in the insurance tech space while growing your career.
- Qualifications: 7+ years in software engineering, with leadership experience and strong technical skills.
The predicted salary is between 108000 - 132000 $ per year.
About the Company
Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries commits itself to diverse cultural programs, particularly “CG Gives” which funds development initiatives in global communities.
About the Role
As an Engineering Manager within our Technology Team, you will lead the development, support, and maintenance of critical software applications in the Customer Operations problem space. Leading a team of 2-4 engineers, you will own technical direction and execution, driving technical excellence and product innovation across services such as the Claims Portal, customer chatbot, and claims bot. You'll raise engineering standards, build scalable services and integrations, and develop a high-performing team that consistently delivers customer outcomes.
Key Responsibilities
- Lead the development and technical execution for all applications within the Customer Operations domain.
- Own the delivery of critical applications on Customer Operations, ensuring they meet business requirements, performance standards and security compliance.
- Drive technical excellence by establishing and maintaining engineering best practices, quality standards and architectural principles.
- Contribute to the engineering culture of innovation, continuous learning and collaborative problem solving.
- Collaborate strategically with Product, Infrastructure, Data & AI teams across different timezones.
- Support and empower the Customer Operations teams by providing technical guidance and removing blockers.
- Champion innovation by identifying emerging technologies and opportunities that can enhance business capabilities.
- Establish metrics and processes that improve engineering efficiency, code quality and system reliability.
- Lead and guide the team to evaluate and integrate AI tools to improve team metrics.
Skills & Experience
What you will bring:
- Bachelor/Masters degree in Computer Science or Engineering with at least 7 years of software engineering experience and at least 3 years in engineering leadership roles.
- Strong frontend and backend expertise ideally in React, TypeScript (NestJS) and Python/PHP.
- Strong technical background with hands-on experience in software architecture design and API development.
- Fluent with AI coding tools (Claude Code, Cursor, Gemini, or similar).
- Working understanding of LLMs beyond code generation.
- Experience with modern software development practices including AI tooling, CI/CD pipelines, test automation.
- Familiarity with infrastructure-as-code, cloud platforms (AWS/GCP), managing workloads in Kubernetes is highly desirable.
- Knowledge of developing and scaling customer-facing web applications is highly valuable.
What you will have:
- Ownership Mindset that fosters accountability throughout the organization.
- Strategic Leadership with the ability to translate complex business requirements into technical vision.
- Exceptional Communication Skills demonstrated through the ability to articulate technical concepts.
- People Development expertise that enables building high-performing teams.
- AI-First Mindset that embraces AI tools as essential infrastructure.
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We offer a flexible work environment, employee stock options, and social initiatives that promote diversity and inclusivity.
Engineering Manager, Customer Operations in Sydney employer: King River Capital Group
Cover Genius is an exceptional employer that prioritises the well-being and growth of its team members. With a flexible work environment, opportunities for global collaboration, and a strong commitment to diversity and social initiatives, employees are empowered to thrive both personally and professionally. The company's focus on employee stock options and philanthropic programs further enhances the rewarding experience of working in a dynamic and supportive culture.
