At a Glance
- Tasks: Manage injury cases and support workers' recovery with empathy and clear communication.
- Company: Kinetic, a supportive and inclusive workplace focused on wellbeing.
- Benefits: Collaborative environment, impactful role, and opportunities for professional growth.
- Other info: Diverse and inclusive culture that values accountability and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your skills in injury management.
- Qualifications: Strong communication skills and experience in injury management or case management systems.
The predicted salary is between 62100 - 75900 $ per year.
Location: Coomera
We are seeking a hands-on and proactive Specialist – Worker Wellbeing to support the effective management of injury management and return to work outcomes across the business. This role is critical in ensuring timely, well-documented and people-focused outcomes, particularly in sensitive recovery at work matters. Reporting to the Manager of Wellbeing & Workers Compensation, you will work in a collaborative and supportive environment with a leader who values open communication, trust and accountability, without micromanagement.
About the role:
- Manage end-to-end injury management and recovery at work cases, ensuring deadlines, legislative obligations and internal standards are consistently met.
- Act as a trusted point of contact for injured workers, providing clear, empathetic and practical guidance through sensitive return to work matters.
- Maintain meticulous case notes, documentation and follow up using SOLV as the case management system.
- Proactively identify risks, barriers and delays in cases and take ownership to resolve them.
- Liaise with medical providers, rehabilitation providers, insurers and internal stakeholders to support safe and sustainable return to work outcomes.
- Provide accurate reporting and insights to support continuous improvement in wellbeing and injury management practices.
- Partner closely with operational leaders and People and Safety teams to promote early intervention and a strong recovery at work culture.
About you:
- Hands-on, organised and highly disciplined in managing competing priorities and deadlines.
- Proactive by nature, with strong follow-through and attention to detail.
- Confident communicator with well-developed interpersonal skills and the ability to manage sensitive and complex conversations.
- Comfortable working with frontline leaders and blue-collar workforces.
- Strong documentation mindset with experience using injury management or case management systems; SOLV experience highly regarded.
- Sound knowledge of workers’ compensation, injury management and return to work practices.
- Able to work autonomously while contributing positively to a collaborative team environment.
What we offer:
- A genuinely supportive leader with an open, collaborative management style.
- A role where you can be hands-on and make a real impact on people’s wellbeing.
- An environment that values accountability, clear communication and continuous improvement.
- The opportunity to work closely with operational and senior stakeholders across the business.
At Kinetic, we celebrate diversity and are committed to creating an inclusive workplace. We encourage applications from people of all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, and people with disability.
Return to Work Specialist employer: Kinetic
Kinetic is an exceptional employer that prioritises the health and safety of its employees while fostering a collaborative work culture in Mackay. With a strong focus on professional development, employees have ample opportunities for growth through training and mentorship, all while contributing to meaningful HSE initiatives that make a real difference in high-risk environments. The company's commitment to safety and continuous improvement ensures that every team member feels valued and empowered in their role.
