At a Glance
- Tasks: Coordinate bus and driver movements for efficient, on-time services.
- Company: Join Kinetic, a growing organisation enhancing communities.
- Benefits: Career growth opportunities in a fast-paced, collaborative environment.
- Other info: Dynamic role with daily challenges and the chance to build strong relationships.
- Why this job: Make a real impact in delivering high-quality, customer-focused bus services.
- Qualifications: Experience in coordinating teams, strong organisational skills, and a Medium Rigid driver's licence.
The predicted salary is between 37800 - 46200 $ per year.
Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.
As a Dispatch Controller, you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.
Key Responsibilities
- Coordinate bus and driver movements to meet service and network performance targets
- Ensure all scheduled work is covered and respond to last-minute changes
- Monitor and report on depot run-outs, ensuring timely departures
- Manage driver schedules, leave requests, and compliance with fatigue guidelines
- Support operational continuity by responding to incidents and service disruptions
- Act as the first point of contact for drivers, providing guidance and operational support
- Ensure accurate payroll processing for drivers, including overtime and variations
- Assist with driver training and route familiarisation
About You
- Experience coordinating large teams in a fast-paced environment
- Strong organisational and problem-solving skills with a keen attention to detail
- Proficiency in Microsoft Office and operational systems
- Ability to work independently and as part of a team
- Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
- Understanding of safety and compliance requirements in a regulated environment
- Medium Rigid driver's licence and relevant authority (or willingness to obtain)
Why Join Kinetic?
- Be part of a growing organisation committed to enhancing communities
- Work in a fast-paced, collaborative environment where every day is different
- Opportunity for career growth and development within the transport industry
Dispatch Controller in Mackay employer: Kinetic
Kinetic is an exceptional employer that prioritises the health and safety of its employees while fostering a collaborative work culture in Mackay. With a strong focus on professional development, employees have ample opportunities for growth through training and mentorship, all while contributing to meaningful HSE initiatives that make a real difference in high-risk environments. The company's commitment to safety and continuous improvement ensures that every team member feels valued and empowered in their role.
