At a Glance
- Tasks: Train and mentor drivers to deliver exceptional service and ensure safety.
- Company: Join Kinetic, Australasia's largest bus operator with a commitment to community and environment.
- Benefits: Inclusive workplace, wellbeing support, and opportunities for professional growth.
- Other info: Dynamic role with a focus on safety and continuous improvement.
- Why this job: Make a real impact by shaping the future of transport and enhancing customer experiences.
- Qualifications: Certificate IV in Training and Assessment; experience in driver training preferred.
The predicted salary is between 58500 - 71500 $ per year.
Location: High Wycombe WA
About us: Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.
The Opportunity: This is a pivotal role where you'll ensure our people deliver exceptional service to our passengers and customers through outstanding driver training and customer experience support. You'll combine your passion for coaching and development with practical, hands-on training delivery, both in the classroom and on the road.
What You'll Do:
- Facilitate engaging classroom training sessions for new and experienced drivers, covering safety, customer service and efficient vehicle operation.
- Coordinate and deliver on-road skills instruction, supporting participants to gain their HR licence.
- Assess driver competence through practical evaluations and provide constructive, development-focused feedback.
- Mentor and support drivers, fostering a positive learning environment and a proactive safety culture.
- Maintain accurate training and HSE data, and prepare reports for internal and external stakeholders.
- Conduct regular risk assessments to identify hazards and recommend improvements.
- Handle inbound and outbound customer feedback with empathy and professionalism, keeping accurate records.
- Support the Service Delivery team in investigating and resolving customer complaints in line with contractual obligations.
- Collaborate with depots, operations and frontline teams to resolve issues and reduce repeat complaints.
- Analyse feedback and complaint trends to support continuous service improvement.
About You:
- Required: Certificate IV in Training and Assessment.
- Desirable: Certificate IV in Work Health and Safety, Certificate III in Driving Operations.
- Practical experience delivering heavy vehicle driver training, preferably in bus.
The benefits of working with us: We are Australasia's leading mass transit bus operator and are rapidly growing. We have a diverse, inclusive, and supportive work environment that enables you to succeed. We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.
Driver Trainer employer: Kinetic
Kinetic is an exceptional employer that prioritises the health and safety of its employees while fostering a collaborative work culture in Mackay. With a strong focus on professional development, employees have ample opportunities for growth through training and mentorship, all while contributing to meaningful HSE initiatives that make a real difference in high-risk environments. The company's commitment to safety and continuous improvement ensures that every team member feels valued and empowered in their role.
