Process Manager in Sydney

Bring your experience in

Asset and Configuration Management to a role balancing governance, data integrity, compliance and service delivery.

Join Kinetic IT’s team supporting a Federal Government customer to strengthen asset and configuration management outcomes across a complex department-wide service environment.

You’ll provide clear direction for IT Asset and Configuration Management, bringing service teams and stakeholders together to maintain accurate, compliant and well-governed asset and configuration data.

This is an opportunity to shape a practical approach that improves visibility, strengthens CMDB and service management controls, and supports informed decision-making.

This role is based 100% on the customer site and requires an active Australian Government security (AGSVA) NV1 or NV2 clearance.

What you’ll be doing

• Own and continuously improve the end-to-end IT Asset and Configuration Management processes across the service environment.
• Manage asset lifecycle and configuration management activities, including identification, control, status accounting, verification, audit and retirement.
• Maintain accurate records, ownership, status and relationships for assets and configuration items across relevant ESM platforms, repositories and the CMDB.
• Develop and maintain policies, procedures, process maps, configuration models and controls aligned with ITIL, customer requirements and governance obligations.
• Monitor asset and configuration data quality, compliance and performance to identify risks, cost efficiencies and practical service improvements.

What we’re looking for

Australian Citizenship, with active NV1 or NV2 Government security clearance (AGSVA).

• Strong knowledge of ITIL practices, enterprise service management, asset lifecycle governance and configuration management.
• Experience maintaining reliable asset and configuration item data, CMDB relationships, process documentation, reporting and measurable controls across an ESM platform.
• Confident stakeholder engagement skills, with the ability to work across technical, commercial and service management teams.
• ABOUT KINETIC IT

Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management.

For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.

Be You, Create the Future

Our work matters because it helps keep essential services running, communities connected and customers confident in their technology.

With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.

We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.
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