Level 2 IT Service Desk Specialist – VIP Support, 24/7 Onsite

Level 2 IT Service Desk Specialist – VIP Support, 24/7 Onsite

Full-Time 56700 - 69300 $ / year (est.) On-site
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At a Glance

  • Tasks: Provide top-notch IT support to VIP users in a secure environment.
  • Company: Join Kinetic IT, a leader in delivering exceptional IT services.
  • Benefits: Gain valuable experience with competitive pay and flexible shifts.
  • Other info: Opportunities for growth and potential travel to Sydney or Perth.
  • Why this job: Be part of a dynamic team making a difference in government services.
  • Qualifications: NV2 clearance and strong customer service skills required.

The predicted salary is between 56700 - 69300 $ per year.

Kinetic IT is hiring an Associate Systems Engineer – Level 2 Support to provide on‐site IT support in a large, secure environment serving Federal Government services.

The role is 100% onsite in Canberra, with opportunities to cover Sydney or Perth as needed.

You will handle incidents, guide VIP end users, and ensure service levels are met while maintaining a strong customer focus.

NV2 clearance is required, and a 24/7 rotating shift is expected.

Level 2 IT Service Desk Specialist – VIP Support, 24/7 Onsite employer: Kinetic IT

Kinetic IT is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where innovation meets community impact. As a Pre-Sales Architect, you'll benefit from formal training, mentoring, and access to an internal careers hub, all while enjoying flexible work options and a supportive environment that celebrates diversity and inclusion. Join us in shaping the future of technology with a team that values your individuality and contributions.

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Contact Details:

Kinetic IT Recruitment Team

We think you need these skills to ace Level 2 IT Service Desk Specialist – VIP Support, 24/7 Onsite

On-site IT Support
Incident Management
Customer Service
VIP Support
Service Level Management
Strong Communication Skills
Problem-Solving Skills