At a Glance
- Tasks: Support customers and resolve enquiries across phone, email, and digital channels.
- Company: Join Kinetic, Australia's largest bus operator with a commitment to community and environment.
- Benefits: Enjoy a supportive work environment, wellbeing programs, and flexible part-time hours.
- Other info: Dynamic role with opportunities for growth in a diverse and inclusive workplace.
- Why this job: Be the voice of trusted transport brands and make a real difference in customer experiences.
- Qualifications: Friendly communicator with customer service experience and strong problem-solving skills.
The predicted salary is between 19.8 - 24.2 $ per hour.
Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and a fleet of over 4900 buses. As a business that genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.
Are you someone who genuinely enjoys helping people and thrives in a fast-paced environment? We’re looking for a Customer Experience Specialist to join our Melbourne team, working across both SkyBus and Kinetic — two well-known and trusted transport brands. In this role, you’ll be the voice of our business, supporting customers, resolving enquiries, and turning challenges into positive experiences. If you’re confident on the phone, naturally empathetic, and enjoy problem-solving, this could be the perfect fit.
What You’ll Be Doing
- Be the first point of contact for customer enquiries across phone, email, and digital channels
- Handle a mix of inbound and outbound interactions with confidence and professionalism
- Resolve complaints with empathy, ownership, and a solutions-focused mindset
- Work closely with operations and depot teams to get the best outcomes for customers
- Spot trends and contribute ideas to improve the overall customer experience
What We’re Looking For
- A friendly, confident communicator who enjoys speaking with customers
- Someone who stays calm under pressure and handles challenging conversations well
- Strong attention to detail and ability to juggle competing priorities
- A proactive team player who takes ownership and gets things done
- Previous customer service or contact centre experience (highly regarded)
The Details
Location: Collins Street, Melbourne
6 month fixed term contract
Roster: Wednesday - Friday
Shifts: 8:00–4:00, 9:00–5:00, 10:00–6:00
Work across both SkyBus and Kinetic operations
The benefits of working with us:
We are Australasia's leading mass transit bus operator and are rapidly growing. We have a diverse, inclusive, and supportive work environment that enables you to succeed. We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.
How you apply:
Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply. If you are ready for an exciting career with Kinetic then click the 'Apply’ button now!
Customer Experience Specialist – Melbourne employer: Kinetic Group
Kinetic Group is an exceptional employer that prioritises employee development and engagement, particularly in the role of Regional Training Lead. With a strong focus on continuous improvement and career progression, our vibrant work culture fosters collaboration and innovation across Victoria and Tasmania, making it an ideal environment for those passionate about building and elevating their teams.
