At a Glance
- Tasks: Lead and improve customer service operations while managing a dedicated team.
- Company: ARBEX, a dynamic company focused on consumer and brand operations.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a collaborative team and tackle exciting challenges every day.
- Why this job: Make a real impact on customer experience and drive continuous improvement.
- Qualifications: Experience in customer service leadership and strong team management skills.
The predicted salary is between 62100 - 75900 $ per year.
ARBEX is seeking a hands-on Senior Customer Service Leader to head and improve operations across Consumer and Professional businesses.
You’ll manage an external consumer services agency, lead a small team and stay involved in day-to-day enquiries, escalation and performance reviews.
You’ll partner with brand, commercial and marketing teams, deliver monthly reports, drive continuous improvement, coach two managers, and ensure about 2,400 annual inquiries are resolved within targets.
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Hands-On Customer Experience Leader in Sydney employer: Kimberly-Clark Corporation
At Arbex, we pride ourselves on being an exceptional employer that values innovation, collaboration, and employee growth. Our North Sydney office offers a flexible work model that encourages a healthy work-life balance while fostering a culture of mutual respect and continuous improvement. Join us to make a meaningful impact on iconic brands and enjoy comprehensive benefits that support your professional journey in a dynamic and supportive environment.
Contact Details:
Kimberly-Clark Corporation Recruitment Team
