At a Glance
- Tasks: Lead the national Parts & Accessories business and drive aftersales strategy.
- Company: Join Kia Australia, a rapidly growing and innovative automotive brand.
- Benefits: Competitive salary, leadership opportunities, and a collaborative work environment.
- Other info: Be part of a dynamic team focused on growth and customer satisfaction.
- Why this job: Shape the future of aftersales in a respected automotive company.
- Qualifications: 10+ years in automotive parts, strong leadership and analytical skills required.
The predicted salary is between 121500 - 148500 $ per year.
Kia Australia is seeking an experienced and commercially astute General Manager - Parts to lead the strategic direction, performance, and growth of our national Parts, Warranty and Aftersales Analytics functions. This is a highly influential leadership role responsible for driving commercial success across the aftersales business while ensuring operational excellence, customer retention, dealer engagement, and long-term growth. Reporting to the Director of After Sales, you will play a critical role in shaping aftersales strategy and delivering exceptional outcomes across Kia's dealer network.
As General Manager of Parts, you will lead a high-performing team and oversee the national Parts & Accessories business, Warranty Operations, and Aftersales Analytics. You will leverage data-driven insights, industry expertise and strong stakeholder relationships to maximise profitability, improve customer experience, and strengthen dealer performance. This role offers a unique opportunity to influence business strategy and drive transformation within one of Australia's fastest-growing automotive brands.
Key Responsibilities
- Strategic & Commercial Leadership
- Develop and execute Parts, Warranty and Aftersales strategies aligned with Kia Australia's business objectives.
- Lead annual business planning, budgeting, forecasting and performance management activities.
- Drive revenue growth, profitability, market share and customer retention across the aftersales business.
- Identify opportunities for innovation, operational improvement and digital transformation.
- Provide strategic insights and recommendations based on market trends, customer behaviour and business performance.
- Parts & Supply Chain Leadership
- Lead the national Parts & Accessories function, ensuring strong commercial and operational performance.
- Oversee pricing, inventory management, logistics, distribution and supply chain strategies.
- Optimise inventory availability and service levels across the dealer network.
- Drive continuous improvement initiatives that enhance efficiency and profitability.
- Warranty Operations & Governance
- Lead warranty operations, compliance and governance frameworks.
- Monitor warranty performance, emerging risks and product quality trends.
- Partner with OEM, dealer and internal stakeholders on recalls, campaigns and warranty initiatives.
- Ensure strong cost control while maintaining exceptional customer outcomes.
- Aftersales Analytics & Performance
- Lead reporting, analytics and business intelligence activities across the Aftersales division.
- Develop meaningful insights that improve decision-making and commercial performance.
- Establish and monitor key performance indicators across Parts, Warranty, Customer Experience and Dealer Operations.
- Utilise data to identify growth opportunities and drive continuous improvement.
- Leadership & Stakeholder Engagement
- Lead, coach and develop a high-performing national team.
- Build strong relationships across Kia's dealer network, OEM stakeholders, suppliers and internal departments.
- Act as the senior escalation point for critical dealer, customer and operational matters.
- Foster a culture of accountability, collaboration, innovation and customer focus.
About You
To be successful in this role, you will bring:
- Tertiary qualifications in Business, Commerce, Supply Chain, Marketing or a related discipline.
- Minimum 10 years' experience within automotive Parts & Accessories, Aftersales, Supply Chain or Distribution leadership roles.
- Demonstrated success managing a commercially focused business with full P&L accountability.
- Strong knowledge of automotive parts distribution, dealer operations, warranty management and aftersales performance drivers.
- Proven experience leading strategic initiatives, business transformation and organisational growth.
- Strong analytical capability with experience leveraging data and insights to drive business outcomes.
- Exceptional stakeholder management and leadership skills.
Why Kia Australia?
This is an opportunity to join a globally recognised automotive brand that continues to experience significant growth and innovation. At Kia Australia, you'll have the chance to:
- Influence the strategic direction of a critical business function.
- Lead a high-performing team and national dealer network.
- Drive meaningful commercial and customer outcomes.
- Work within a collaborative and forward-thinking leadership environment.
- Contribute to the ongoing success of one of Australia's most respected automotive brands.
General Manager in Ryde employer: KIA Motors
Kia Australia is an exceptional employer, offering a dynamic and inclusive work culture that empowers employees to grow and make a meaningful impact in the automotive industry. Located in Macquarie Park, this role as Marketing Manager (Aftersales & Fleet) provides opportunities to work with innovative products and cutting-edge technology while enjoying a hybrid working environment that promotes work-life balance. With a strong commitment to employee wellbeing and recognition, Kia is dedicated to investing in its people and fostering career advancement within a globally respected brand.
