Kia Australia is seeking an experienced and commercially astute General Manager - Parts to lead the strategic direction, performance, and growth of our national Parts, Warranty and After Sales Analytics functions.
This is a highly influential leadership role responsible for driving commercial success across the after sales business while ensuring operational excellence, customer retention, dealer engagement, and long-term growth. Reporting to the Director of After Sales, you will play a critical role in shaping after sales strategy and delivering exceptional outcomes across Kia's dealer network.
About the Role
As General Manager of Parts, you will lead a high-performing team and oversee the national Parts & Accessories business, Warranty Operations, and After Sales Analytics. You will leverage data-driven insights, industry expertise and strong stakeholder relationships to maximise profitability, improve customer experience, and strengthen dealer performance.
This role offers a unique opportunity to influence business strategy and drive transformation within one of Australia's fastest-growing automotive brands.
Key Responsibilities
Strategic & Commercial Leadership
Develop and execute Parts, Warranty and After Sales strategies aligned with Kia Australia's business objectives.
Lead annual business planning, budgeting, forecasting and performance management activities.
Drive revenue growth, profitability, market share and customer retention across the after sales business.
Identify opportunities for innovation, operational improvement and digital transformation.
Provide strategic insights and recommendations based on market trends, customer behaviour and business performance.
Parts & Supply Chain Leadership
Lead the national Parts & Accessories function, ensuring strong commercial and operational performance.
Oversee pricing, inventory management, logistics, distribution and supply chain strategies.
Optimise inventory availability and service levels across the dealer network.
Drive continuous improvement initiatives that enhance efficiency and profitability.
Warranty Operations & Governance
Lead warranty operations, compliance and governance frameworks.
Monitor warranty performance, emerging risks and product quality trends.
Partner with OEM, dealer and internal stakeholders on recalls, campaigns and warranty initiatives.
Ensure strong cost control while maintaining exceptional customer outcomes.
Lead reporting, analytics and business intelligence activities across the after sales division.
Develop meaningful insights that improve decision-making and commercial performance.
Establish and monitor key performance indicators across Parts, Warranty, Customer Experience and Dealer Operations.
Utilise data to identify growth opportunities and drive continuous improvement.
Leadership & Stakeholder Engagement
Lead, coach and develop a high-performing national team.
Build strong relationships across Kia's dealer network, OEM stakeholders, suppliers and internal departments.
Act as the senior escalation point for critical dealer, customer and operational matters.
Foster a culture of accountability, collaboration, innovation and customer focus.
About You
To be successful in this role, you will bring:
Tertiary qualifications in Business, Commerce, Supply Chain, Marketing or a related discipline.
Minimum 10 years' experience within automotive Parts & Accessories, After Sales, Supply Chain or Distribution leadership roles.
Demonstrated success managing a commercially focused business with full P&L accountability.
Strong knowledge of automotive parts distribution, dealer operations, warranty management and after sales performance drivers.
Proven experience leading strategic initiatives, business transformation and organisational growth.
Strong analytical capability with experience leveraging data and insights to drive business outcomes.
Exceptional stakeholder management and leadership skills.
Why Kia Australia?
This is an opportunity to join a globally recognised automotive brand that continues to experience significant growth and innovation.
At Kia Australia, you'll have the chance to:
Influence the strategic direction of a critical business function.
Lead a high-performing team and national dealer network.
Drive meaningful commercial and customer outcomes.
Work within a collaborative and forward-thinking leadership environment.
Contribute to the ongoing success of one of Australia's most respected automotive brands.
but actually we started making bicycles back in 1944.
For over 75 years, we have been putting people on the move.
We have proudly delivered solutions that help people move
from one location to another,
connecting them with each other,
and bridging physical and emotional distances between them.
As you can see,
movement has always been at the heart of our brand,
and moving people at the core of our business,
and it will remain like this in the future,
regardless of all the changes taking place in our industry.
Source: This is an extract from the company's own website.
Kia has a long history of making cars,
but actually we started making bicycles back in 1944.
For over 75 years, we have been putting people on the move.
We have proudly delivered solutions that help people move
from one location to another,
connecting them with each other,
and bridging physical and emotional distances between them.
As you can see,
movement has always been at the heart of our brand,
and moving people at the core of our business,
and it will remain like this in the future,
regardless of all the changes taking place in our industry.
Source: This is an extract from the company's own website.
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General Manager - Parts in Sydney employer: KIA Australia
Kia Australia is an exceptional employer that fosters a dynamic work culture focused on innovation and customer-centricity. With a commitment to employee growth, you will have access to professional development opportunities and the chance to lead transformative digital initiatives in a collaborative environment. Located in Australia, Kia offers a unique blend of competitive benefits and a supportive atmosphere that empowers you to make a meaningful impact on customer experiences.
