At a Glance
- Tasks: Provide exceptional customer service and support daily operations at Aroona by Ardency Resort.
- Company: Keyton, a leading operator of retirement living communities across Australia.
- Benefits: Flexible shifts, ongoing training, career growth, and exclusive employee discounts.
- Other info: Full training provided, with opportunities for personal and professional development.
- Why this job: Join a supportive team and make a genuine difference in residents' lives.
- Qualifications: Experience in hospitality or customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 49500 - 60500 $ per year.
Showcase your exceptional customer service within a warm and welcoming community, supporting the daily operations of our Aroona by Ardency Resort. Grow your career at Keyton. With over 65 villages across Australia, 15,000 residents and 800+ passionate staff, Keyton is one of Australia's leading owners and operators of retirement living communities. Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also.
Aroona by Ardency is a premium retirement resort located in Yowie Bay that offers a unique retirement experience which combines the very best in independent living with the premium amenities you would expect from a boutique hotel. We have an exciting opportunity for a Concierge to join our dynamic team on a Part-time basis. The Concierge is the go-to person for our residents, who is a vital part in the smooth operation of the resort.
The successful candidate will be required to assist in various areas, having more of a hands-on approach. You will undertake concierge duties and responsibilities including:
- Providing a high level of customer service to the residents and guests of Aroona by Ardency
- Ability to work confidently as a lone worker during night shifts (Monday - Sunday Rotation), while also collaborating effectively with the broader team during other shifts
- Cleaning Duties including detailed cleaning and refreshing of common areas, mopping floors, and maintaining high standards of presentation
- Manual Handling tasks involve minimal to medium lifting, delivering newspapers and parcels, and assisting with shopping and food deliveries
- Responding to resident and guest enquiries and requests
- Assist with day-to-day operational activities through different IT platforms
- Driving the Resort’s minivan within the local area
- Set up and pack down of resident activities
- Assist with newsletters, journals, and general admin tasks
- Contractor management including inductions
- Assisting the restaurant team when required
- Ensuring that a premium level of customer service is provided to our residents in every interaction
The successful candidate will receive full training, including buddy shifts to ensure you feel confident and supported in the role.
You will ideally have a background in hospitality or customer service, have experience working in a reception, concierge or administration role, and a mature approach to your work. The successful candidate will also require the following:
- Ability to work confidently as a lone worker during night shifts
- Proficient skills in Microsoft Office & Outlook
- Excellent communication and organisational skills
- Be extremely well presented and reliable
- Have a passionate and customer-focused approach with a can-do and proactive attitude
- Hold a valid driver's licence
- A current First Aid and CPR certificate, (or willing to obtain)
Why Join Keyton?
- Supportive and welcoming team environment
- Ongoing training and development opportunities
- Career growth pathways across a national organisation
- Employee referral program
- Exclusive employee discounts and deals
- Health & Wellbeing and Reward Program
- Access to the Sonder wellbeing app
- Discounted health insurance
- Annual flu vaccinations and skin checks
- The opportunity to make a genuine difference in residents’ lives
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.
Concierge employer: Keyton
As a leading employer in the retirement living sector, we pride ourselves on fostering a supportive and vibrant work culture that prioritises employee wellbeing and growth. With competitive salaries, generous wellbeing days, and access to exclusive health benefits, our team members thrive in an environment that values connection and community. Join us in making a meaningful impact in the lives of our residents while enjoying career development opportunities and a strong sense of belonging within our dedicated team across the beautiful Rowville region.
