Key responsibilities
Processing customer orders accurately and efficiently
Generating invoices, packing slips, purchase orders, and quotations
Processing customer credit card payments
Contacting customers to confirm order details and requirements
Liaising with the sales team and other internal departments
Maintaining and updating order, inventory, and customer records
Using Xero to manage purchase orders, invoices, and quotes
Providing general administrative support, including printing, filing, and document preparation
Developing an understanding of the full order-to-dispatch process
Following company procedures and quality standards to ensure compliance and accuracy
About you
Strong administration and organisational skills
Excellent attention to detail and accuracy
Good written, verbal, and numeracy skills
A positive, professional, and proactive attitude
Outstanding customer service skills with a friendly and empathetic approach
The ability to work effectively both independently and as part of a team
Strong problem-solving and time-management skills
A willingness to learn, adapt, and support others
Proficiency in Microsoft Excel and Microsoft Word
Desirable: Experience using Xero, previous experience in administration, customer service, order processing, or a similar role, or experience working with inventory, logistics, or healthcare-related products
About us
Keystone Healthcare is an ISO-accredited healthcare equipment provider, supplying and hiring equipment to major hospitals, aged care facilities, allied health providers, and the general public throughout Australia. We are a privately owned and operated business with approximately 45 employees. Our Carrum Downs headquarters incorporates administration offices, warehouse facilities, an in-house delivery fleet, a dedicated processing department, and a biomedical engineering team, allowing us to provide exceptional service and support to our customers.
A supportive and friendly team environment
Full training and ongoing support
Stable Monday-to-Friday working hours
Opportunities to learn different aspects of the business
The chance to work for a respected and growing healthcare organisation
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