Customer Service Administrator in Sydney

Customer First isn’t just a phrase at Keune, it’s at the heart of everything we do. It’s the foundation of our business and a key part of our ongoing success. We’re looking for a friendly, proactive and genuinely customer-focused Customer Service Administrator to join our Huntingwood team. In this role, you’ll work across our three brands - Keune, Airyday and CXCosmetics, helping deliver the exceptional service our customers know and love.

For more than 30 years, Keune Haircosmetics has been bringing premium European haircare to professional salons across Australia, New Zealand, Indonesia and Singapore. As a family-run company, we’ve built our business around strong relationships, and pride ourselves on providing caring, genuine, and personalised support to our clients. Our Customer Service team plays a huge part in that.

We’re looking for someone who enjoys being the person customers can rely on, someone who listens, takes ownership, finds solutions and is always looking for ways to go that little bit further. You’ll be part of a passionate and supportive Customer Service & Administration team, working closely with our customers and road sales team across Australia and New Zealand. You’ll be helping customers with their orders and enquiries, working through challenges, supporting our Sales Reps and making sure everything behind the scenes runs smoothly.

If you’re someone who loves helping people, enjoys solving problems and takes pride in getting things right, we’d love to hear from you.

What will your day look like?

• Be a friendly and helpful first point of contact for customers, assisting with orders, enquiries and general support
• Build positive relationships with our customers and ensure they receive a genuinely great experience
• Respond to B2C emails promptly and to a consistently high standard
• Support our Sales Reps on the road, helping them look after their customers
• Process, monitor and follow up orders and credits in SAP
• Accurately enter and maintain customer and order information
• Help resolve customer issues and follow things through to a positive outcome
• Provide general administration and office support to the wider team

What are we looking for?

We’re looking for someone who brings energy, initiative and a genuine Customer First mindset. You’ll ideally have:

• 5+ years’ experience in a customer service role
• A naturally helpful and solutions-focused approach
• Excellent communication skills, both written and verbal
• A friendly, confident and professional phone manner
• Strong attention to detail and the ability to stay organised in a busy environment
• Good time-management skills and the ability to manage competing priorities
• Confidence using Microsoft Word, Excel and Outlook
• Experience with SAP Business One would be great, but isn’t essential
• Flexible approach to working hours, with a willingness to adjust start and finish times when needed to support the team, particularly during periods of leave.

Most importantly, you’ll be someone who cares about the customer experience. You’ll take ownership, follow things through and understand that sometimes it’s the little things that make the biggest difference.

Why Keune?

We’re proud of our people, our culture and the perks that come with being part of the Keune team:

• Half day Fridays – work from home and finish at lunchtime
• Company contribution towards childcare costs
• Complimentary haircuts and colour at our onsite hair studio
• Monthly product allowance across our brands
• Company lunches every Thursday
• Social club, team events and activities
• Onsite parking

If you’re passionate about people, love helping customers and want to be part of a company where Customer First genuinely matters, we’d love to hear from you. Please note, only applicants who have been short listed will be contacted.