Authorised Officer (12-month fixed term)
Keolis is one of Australia's largest private providers of multi-modal public transport.
Keolis has a long-term commitment to Australia and New Zealand and aspires to be the partner of choice for public transport authorities by delivering on our commitment to "think like a passenger". At the heart of this approach, we work closely with our clients, the community, and our customers to understand their objectives. We then work in partnership to deliver a shared vision for a city or region.
In Australia, Keolis is the proud operator of 6 business units within the bus group including our brands of Keolis Northern Beaches, Keolis Hunter, Hornibrook Bus Lines, Path Transit, Link SA and SouthLink. Together we operate a fleet of over 1,500 vehicles from our depots located in New South Wales, Queensland, South Australia and Western Australia.
About the role
Keolis Hunter operates Newcastle Transport, connecting communities across Newcastle and Lake Macquarie through bus, light rail and ferry services.
We are seeking Authorised Officers to help create a safe, secure and welcoming public transport environment through visible patrols, customer engagement, behavioural intervention, fare compliance and incident response activities.
Working across the network, you will provide information and assistance to customers, support operational reliability, promote compliance with transport requirements and contribute to the protection of employees, customers and company assets.
This is a full-time, 12-month fixed-term position working an 8-hour rotating roster between 5:00am and Midnight, including weekends and public holidays. Comprehensive training will be provided.
Key responsibilities
Maintain a visible presence across bus, light rail and ferry services.
Conduct patrols and compliance activities in accordance with Authorised Officer legislation and company procedures.
Assist customers with travel information, ticketing enquiries and service disruptions.
Promote a safe and respectful environment through communication, conflict resolution and de-escalation techniques.
Respond to customer, safety, security and operational incidents, escalating matters where required.
Prepare incident reports, witness statements and other compliance documentation.
Support revenue protection and fare compliance activities.
Work collaboratively with internal stakeholders, emergency services, law enforcement and community partners.
Identify and report vandalism, graffiti and damage to company assets.
Support operations during special events, network disruptions and periods of increased demand.
What we offer
There's never been a more exciting time to join as we transition to a Zero Emission Bus Fleet in a number of our major contract regions across Australia.
You will be a part of a dynamic and enthusiastic team that delivers the best possible bus transportation across Australia. Some of our great benefits for Keolis employees include:
Free NSW Opal travel card for use on public transport services provided by Transport for NSW.
Employee Benefits including Health and wellbeing programs (Fitness Passport membership with discounted rates, retail discounts with hundreds of retailers in over 9,000 locations across Australia with big name brands, Novated Lease Options, etc.).
Inclusive workplace and organisation culture.
Career development opportunities involving the latest heavy vehicles and emerging electrical vehicle technologies.
Great career opportunities within our wider Keolis Team in Sydney, Queensland, South Australia and Perth.
About you
You are customer-focused, resilient and confident engaging with people from diverse backgrounds. You remain calm, professional and confident when responding to incidents and challenging situations and exercise sound judgement in dynamic operational environments. You have strong organisational and time management skills and a commitment to safety and compliance.
NSW Working With Children Check.
Current First Aid, CPR certification and Transport for NSW Authorised Officer Accreditation (or willingness to obtain, training to be provided to successful applicants)
Demonstrated experience managing challenging behaviours using communication and de-escalation techniques.
Strong written communication skills and ability to prepare accurate reports.
Commitment to safety, compliance and safe work practices.
Physical capability to stand for extended periods and walk approximately 10km during a shift.
Willing to undergo a pre-employment medical check and criminal history check.
Mental Health First Aid certification.
Previous experience in public transport, security, customer service, compliance, emergency services, law enforcement or a similar operational environment.
Qualifications in Public Safety, Community Services, Compliance, Investigations or a related field.
Knowledge of the Newcastle Transport network.
Keolis Hunter is an equal opportunity employer that promotes diversity and inclusion. We are committed to equal employment opportunities and encourage applications from all individuals, regardless of background, experience, identity, ability, or thinking style. We assess applicants with criminal histories based on the specific requirements of each position, considering each application on its merits.
The Keolis culture encourages and rewards bright people who work effectively and deliver innovative value creation solutions to the business.
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Authorised Officer (12-month fixed term) in Newcastle employer: Keolis
Keolis Gold Coast is an exceptional employer, offering a dynamic work environment where innovation and safety are at the forefront of our operations. With a strong commitment to employee development, we provide extensive benefits including flexible work options, education opportunities, and health programs, all while fostering a culture that values teamwork and leadership. Join us in shaping the future of public transport on the Gold Coast, where your contributions will be recognised and rewarded.
